Program Manager - CPG

Program Manager - Consumer Packaged GoodsMarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.Summary The Program Manager focuses on building and leading a highly motivated program supporting our client(s). This role is responsible for collaborating to create a process that will drive expectations within a specified account base. The Program Manager hires, coaches, trains, develops, and mentors their team, executes market and account plans, collects real-time account information, partners with the client to drive innovation and value, and ultimately drives business results.Essential Job Functions:Oversee the execution of CPG sales and account-management strategies across retail, wholesale, grocery, drug, club, mass, specialty, distributor, and e-commerce channels, as applicable.Ensure programs effectively execute against core CPG growth drivers, including distribution, pricing, shelving, merchandising, promotional activity, innovation, assortment, and product availability.Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the clientDirect functions and performance within the program, including oversight and monitoring of employee activityManage client commitments and expectationsMonitor Program objectives and provide critical performance feedback to the client and leadershipCoach and develop team members to drive performance and exceed program goals and objectivesDevelop and implement processes to measures and drive performanceProvide analysis for ad-hoc executive management reportingCoordinate contingency plans supporting business continuity when employees are unavailable for extended periods of timeManage Program Profit & LossPerform regular financial and program reviews with client’s management staff and MarketSourceManage and direct staff including recruitment, selection, and development to achieve Company goals and objectivesDefine, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiativesInstill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reportingManage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employeesEnsure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectationsAssist team with maintaining relationships, negotiating, and closing opportunitiesTrain team on necessary skills, tools utilization, product information, and business intelligenceRequired Knowledge, Skills and Abilities: Strong understanding of the Consumer Packaged Goods industry, including manufacturers, retailers, wholesalers, distributors, brokers, and other channel partners.Strong understanding of CPG sales fundamentals, including distribution, pricing, shelving, merchandising, promotional planning, innovation, assortment, category management, and customer development.Proven experience developing, implementing, and managing high performance Programs with aggressive goals and delivering successful resultsHigh tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needsStrong business acumenAbility to build strong partnerships with internal employees as well as external stakeholdersProven ability to analyze and improve work processes for efficiencyDemonstrated ability to be a team player/coachDemonstrated leadership, motivational and influencing skillsExcellent written, oral and presentation skillsAbility to maintain professional demeanor; demonstrate integrity and confidentialityProficient in MS Office (Excel, Word, PowerPoint, and Outlook)Job Requirements:Bachelor's degree in business administration or related field, or equivalent experience in lieu of degree3+ years’ experience in sales environment~25% travel within the market with occasional out of state and overnight travel