Staff Development Program Manager

JOB Johnston County Department of Social Services has an immediate opening for a Staff Development Program Manager. The Staff Development Program Manager will play a critical role in developing and overseeing the training department for the Johnston County Department of Social Services, focusing on Medicaid and Economic Services programs. We are seeking a highly motivated experienced dynamic proactive leader with a proven track record in training development, creating, engaging, effective training materials and management. The person selected will need to be well-versed in adult learning theory, NCFAST, and innovative training methods, including the use of AI.The person in this position, will have the ability to independently manage details associated with multiple eligibility programs and projects to track activities and meet deadlines is required. EXAMPLE OF DUTIES Plan, direct and coordinate training initiatives for Medicaid and Economic Services eligibility programsDesign and implement comprehensive training curricula that align with new policies and regulationsDevelop new employee orientation programs that effectively onboard staffSupervise and mentor training staff to ensure high-quality training deliveryConduct regular performance evaluations and provide constructive feedbackWork closely with members of the team to support the ongoing development of new and existing eligibility curriculaTranslate audience insights and trainer input into improvements for instructional contentInvestigate emerging approaches in adult learning and share findings with colleaguesSimplify technical or complex subject matter into accessible language for broad audiencesCollaborate with team members to brainstorm new program concepts and refine existing onesComprehensive understanding of all eligibility NCDHHS and federal policies, procedures, and requirementsSupport staff and trainers in understanding and applying revised program materialsManage the training budget, ensuring all resources are allocated efficiently and effectivelyAssist trainers in creating written and online assessments to evaluate trainee understanding and application Assist trainers in developing reference courses to ensure staff remain current with changing policies and regulationsIdentify programming and staffing needs within the training department and broader agencyAnalyze training trends and outcomes to assist department heads in developing continuous quality improvement standardsImplement evaluation methods to measure training effectiveness and impact on service deliverySupport and foster effective community partnerships to enhance training programs resourcesContribute to a positive team culture that values creativity, joy, emotional intelligence, collaboration, and shared successParticipate in special projects, strategic planning sessions, or program events as needed SUPPLEMENTAL INFORMATION Minimum Training and Experience RequirementsFour years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.Desired Education & ExperienceGraduation form an accredited college or university with a bachelor’s degree in Business Administration, Social Work, Human Services, Organizational Development, and Public Administration. Excellent communication skills, both written and verbal, for delivering training and collaborating across departments. Proficiency in NC FAST and at least three years of experience as a training facilitator or in a similar role. Possess at least three - five years as an IMC Supervisor. Experience in both Medicaid and FNSPossess strong leadership and supervisory skills, including team management, performance evaluation, and conflict resolution. Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and virtual training tools (e.g., Zoom, Microsoft Teams, learning management systems, Googles Classroom). Good analytical skills for identifying training needs, interpreting quality assurance data, and preparing reports. Ability to develop and implement innovative training solutions tailored to the needs of Medicaid staff. Capacity to manage multiple priorities and meet deadlines in a fast-paced environment. Ability to foster a positive and inclusive team culture focused on continuous improvement. Adaptability to handle frequent policy changes and integrate them into training and operations.