Part-Time Front Desk Associate

Front Desk Pro (Part-Time) Location: Washington DC Squash On Fire is igniting squash in Washington, D.C. with the construction of a world-class high-end squash facility that will be open to all. Centrally located, easily accessible, and with programs designed by award-winning coaches, Squash on Fire is designed from the ground up to be unlike any other squash facility in the nation. Great people are everything. They drive us to be the premier squash facility in the nation by providing our guests with an experience like no other – every day. Are you ready to play? Front Desk Pros are responsible for guest happiness from the moment they enter the club. You’ll maintain check-in and check-out activities, sign in new players and proactively solve guest issues, answer guest inquires via a multi-line phone system and email. You’ll be the face of the club and greet and direct guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate. Maintain working knowledge of pro shop inventory and assist guests with purchases. Qualifications Basic qualifications: High school graduate or equivalent One to two years customer service experience Great oral and written communication skills Experience in a health and fitness club environment Available to work 3 shifts and/or a minimum of 18 hours per week Must have flexibility with scheduling – Weekends, Holiday, and Early Morning/Late-evening shifts should be expected Must participate in CPR/AED/First-Aid certification and continued training Preferred qualifications: 2 - 3 years customer service experience Some College 1 year experience in a health and fitness club environment Experience in the retail soft goods industry Experience playing squash, tennis, racquetball or other sports 2 years experience in a guest services environment High school, college, club athlete participation Applicants for employment must possess work authorization that does not require now or in the future sponsorship by the employer for a visa. Pay Rate $17.50/hr - $20.00/hr (Based on experience) Equal Employment Opportunity All employment decisions are made without regard to race, age, creed, sex, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as is protected by local, state or federal law. Job Type: Part-time Pay: $17.50 - $20.00 per hour Benefits: Employee discount Schedule: Day shift Evening shift Monday to Friday Morning shift Weekends as needed Application Question(s): Do you have you have Weekend availability? Education: High school or equivalent (Required) Experience: Customer Service: 2 years (Preferred) Shift availability: Night Shift (Required) Day Shift (Required) Work Location: In person