Senior Technical Program Manager - San Francisco, CA - W2 - Remote

Our client seeks an Senior Technical Program Manager for a 12 Months project in San Francisco, CA . Below is the detailed requirementJob Title: Senior Technical Program ManagerWork location : San Francisco, CADuration: 12 MonthsRole SummaryTo maximize the ROI of our high-value engineering talent, we require a Technical Program Manager to operate in a high-intensity delivery environment.You will act as a force multiplier, removing logistical friction (travel, access rights, scheduling) to ensure our FDEs remain 100% focused on coding and customer delivery.You will bridge the gap between field challenges and core engineering requirements.Job Description:Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 8+ Minimum ExperienceTechnical TPM (not a Scrum Master)Able to read Python code during issue triageHolds GCP professional-level certificationUnderstands LLM agents (prompts, tools, orchestration)Has led enterprise-scale engineering programsExperienced in issue triage and root cause ownershipStrong cross-functional alignment skillsHas scaled teams/programs (8 → 24+ type growth)Comfortable in high-intensity delivery environmentsBridges field engineering and core product teamsMinimum Qualifications Technical Understanding: Ability to read Python and understand complex software architectures.Infrastructure Knowledge: Professional-level certification in Google Cloud Infrastructure.Agent Experience: Understanding of LLM agents, including prompt engineering and core ADK/NGA concepts (instructions, callbacks, tools).Preferred Qualifications Leadership Experience: Experience operating at an L7+ level equivalent to shape the practice and make staffing adjustments.Hands-on Background: Previous hands-on delivery experience, preferably in an FDE-type role, to better understand the technical nuances of the program.Core Competencies Technical Fluency: "Code comfortable" with the ability to read Python and understand NGA app architecture.Operational Rigor: Ability to manage high-velocity scaling (1:3 ratio governance).Strategic Communication: Centralizing messaging to maintain alignment between engineering and the customer.Example of Work Required Triage issue reports from customers, identify likely root causes, and identify owners on customer team to continue investigation.Build organization around issues/feature requests, manage ETAs for fixes and improvements for customer-owned issues.Key Responsibilities Issue Triage & Root Cause Analysis: Triage issue reports from customers, identify likely root causes, and assign owners within customer teams. Build organization around issues/feature requests and manage ETAs for fixes.Operationalizing Scale : Enforce strict "train-the-trainer" certification milestones and cohort velocity to scale the team from 8 to 24+ FTEs, preventing quality dilution during rapid expansion.Systematizing Product Feedback: Transform isolated field challenges into prioritized engineering requirements. Aggregate distributed data on ADK/NGA edge cases to drive roadmap evolution.Logistical Friction Removal: Remediate transparency of work vertically and horizontally, ensuring FDEs are not bogged down by the logistical friction of handling customer messaging.