Technical Support Specialist
Occupations:
Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer User Support SpecialistsTelecommunications Equipment Installers and Repairers, Except Line InstallersInstallation, Maintenance, and Repair Workers, All OtherIndustries:
Professional and Commercial Equipment and Supplies Merchant WholesalersBusiness Support ServicesComputer Systems Design and Related ServicesCommercial and Industrial Machinery and Equipment Rental and LeasingOther Support Activities for TransportationEUC Engineer (Onsite)ResponsibilitiesPerform monthly preventive maintenance on servers, switches, firewalls, CCTV, UPS, and access controlConduct daily health checks and share reports with the IT teamRespond to and resolve incidents as per SLATroubleshoot and configure VLANs, Wi-Fi, VPNs, and firewallsCoordinate with OEMs for warranty claims and hardware replacementMaintain IT asset inventory and document configuration changesProvide end-user support for laptops, desktops, printers, and applicationsSubmit daily, incident, and monthly reports with RCA when requiredRequired SkillsStrong hands-on experience with:Switches, VLANs, Wi-FiFirewalls and VPNsServers, CCTV, UPS, access controlLaptops, desktops, printers, and peripheralsAbility to work autonomously and meet SLAsStrong documentation and reporting skillsPreferred CertificationsCCNA, CompTIA Network+, CompTIA A+, or M365