Product Manager - Payments and In-Person

About the Role The Product Manager, Payments and In-Person owns the product strategy, roadmap, and delivery for Euna's in-person payment channel — Kiosk and Cashiering — along with the underlying payments infrastructure that powers the full product suite. This role sits at the intersection of complex payment processing, hardware-integrated software, and mission-driven public sector clients. You will own the EMV migration initiative for the Kiosk product line, manage payment processor integrations, and ensure our in-person products meet the compliance, reliability, and usability expectations of city, county, and local government clients. This is a high-ownership, high-impact role on a lean team with direct visibility to senior leadership. What You'll Own Kiosk & Cashiering Products Own the product roadmap, backlog, and delivery for the Kiosk and Cashiering web-based point-of-sale systems. Lead the EMV migration initiative end-to-end — from requirements definition and processor coordination to hardware validation, rollout planning, and client communication. Define and maintain PRDs, user stories, and acceptance criteria in close partnership with engineering and QA. Payments Infrastructure & Integrations Serve as a payments domain expert across the business unit — maintaining deep knowledge of payment processing, card brand rules (Visa, Mastercard, Discover, Amex), and applicable compliance requirements. Own the product layer for payment processor integrations. Identify and evaluate opportunities to expand or improve payment method support (e.g., contactless, stored value, ACH) across Kiosk, Cashiering, and Online Payments. Partner with other PMs to ensure payment flows are consistent and well-integrated across in-person and digital channels. Stakeholder & Client Engagement Conduct Voice of Customer research with city and county clients to surface in-person payment friction, unmet needs, and roadmap opportunities. Support sales and implementation with RFP responses, Statements of Work, and technical scoping for Kiosk and Cashiering opportunities. Represent the product in client-facing conversations, including discovery sessions, demos, and escalations. What You Bring Required 3–6 years of product management experience, with at least 2 years in payments. Working knowledge of payment processing concepts — transaction flows, card brand rules, interchange, EMV/chip, tokenization, and PCI-DSS scope. Demonstrated ability to write high-quality Business Cases, PRDs and User Stories for technically complex features. Experience managing external integrations with payment processors or third-party technology vendors. Comfortable navigating ambiguity and driving clarity across engineering, operations, and client-facing teams. Strong written and verbal communication skills; able to translate technical complexity into clear stakeholder narratives. Preferred Experience with kiosk, POS, or self-service hardware products. Familiarity with Fiserv CardConnect, Chase Paymentech, or Card Present integration toolkits. Public sector or government technology experience. Exposure to EMV certification or terminal integration processes. Experience working within Jira, Aha!, or similar product management tooling. Location: This position will be hybrid with 3 days/week in our Atlanta, GA office. J-18808-Ljbffr