Manager - Epic Technical

Job DescriptionThe Manager - Epic Technical is responsible for coordinating and overseeing the technical aspects of Epic implementation, upgrades, or major Epic initiatives. This role provides end to end technical leadership across infrastructure, environments, integrations, and technical dependencies, ensuring the Epic program is delivered on time, maintained securely, and in alignment with organizational standards. The Manager participates in project scope discussions and serves as the central point of accountability for technical planning, decision making, and execution. This role is ideally suited for an organized, detail-oriented leader with strong project management skills and a solid technical background, including a broad understanding of enterprise infrastructure and support teams such as servers, storage, network, and desktop services.ResponsibilitiesTechnical Leadership & Program CoordinationCoordinate all technical aspects of the Epic program, including hardware, technical processes, integrations, architecture decisions, and dependenciesServe as the primary technical advisor to the Executive Director – Epic Program and executive leadershipParticipate in project scope discussions to proactively identify technical impacts, constraints, risks, and opportunitiesEnsure technical workstreams are fully integrated into the overall project plan and timelineEnvironment & Infrastructure ManagementServe as the organizational point of accountability for Epic environment usage, including development, testing, training, production and ongoing Epic environment maintenanceOversee environment provisioning, scheduling, and utilization across all phases of the programLead technical readiness activities related to servers, storage, network, workstation, and peripheral infrastructureCoordinate closely with infrastructure, desktop, and network teams to ensure Epic readiness and ongoing system performanceImplementation, Migration & Testing SupportLead technical planning for Epic implementations, upgrades, and migrationsOwn migration planning and execution for environments, data, and integrations as requiredCoordinate testing cycles, including technical validation, performance testing, and integration testingEnsure technical dependencies are identified, tracked, and resolved ahead of key milestonesChange Management, Upgrades & PatchingLead technical change management governance for Epic environmentsCoordinate Epic upgrades, patches, and maintenance activities in collaboration with Epic, hosting vendors, and internal teamsEnsure changes are properly evaluated for risk, tested, approved, and scheduledMaintain documentation and processes to support repeatable and controlled change executionStability, Performance & ScalabilitySupport system stability, performance optimization, and long‑term scalability of the Epic platformMonitor technical risks and proactively address capacity, performance, and resilience concernsPartner with technical and application teams to resolve high‑impact issues during testing, go‑live, and post‑go‑live stabilizationSupport downtime planning, disaster recovery testing, and business continuity readinessCross‑Functional CollaborationWork closely with Epic application teams to align technical and functional plansPartner with infrastructure, security, integration, and desktop support teamsCoordinate with hosting vendors and third‑party partners to ensure contractual and technical requirements are metFacilitate communication between technical stakeholders to ensure alignment and transparencyWorking EnvironmentOn‑siteExtended hours may be required during testing cycles, upgrades, and go‑live eventsTravel required for attendance at vendor training, addressing offsite technical infrastructure solutions, and other enterprise-wide Epic program or IT related education activities QualificationsRequired QualificationsBachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience5 years’ e xperience in information technology project management or information technology infrastructure oversight Minimum of 1 year of experience coordinating large scale healthcare IT or enterprise system projectsMinimum of 1 year of experience Epic or enterprise EHR implementation or upgrade experience in a healthcare environment Minimum of 1 year of experience in a technical leadership role supporting EHR platformsMinimum 1 year of experience working with vendors and/or managed service providersDemonstrated organizational and project management skillsStrong communication and stakeholder management abilitiesEpic certification(s) in requested modules required or ability to obtain within defined timeframePreferred QualificationsMaster’s degree, preferred Familiarity with Epic environments, hosting models, and technical architectureAbout UsBaptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.