Sr. Software Engineer - ServiceNow Developer

Overview In this role you will advance ServiceNow-based customer service products, collaborating with cross-functional teams to deliver scalable solutions. You’ll lead delivery efforts, design and code complex features, and ensure quality through automated testing and DevOps practices. You will mentor junior engineers and shape product scope and architecture for large-scale deployments. Join a fast-paced environment focused on maturing platforms that support tens of thousands of users and ongoing service improvements. ResponsibilitiesPerform detailed design, coding, and testing of applications; serve as SME in maintaining and enhancing software systemsConduct software analysis, requirements, use-case development, and documentation; implement and test codeDevelop enterprise software solutions, analyze functional/non-functional requirements, and perform O&M on existing systemsProvide technical support for high-priority issues; collaborate with cross-functional teams to deliver reliable, scalable software; extend open-source libraries as neededDrive product scoping, roadmap discussions, and architecture decisions; mentor junior developers; evaluate new technologies Key requirements5+ years of software development experienceServiceNow Developer experience with CSM, Service Catalog, Playbook, Flow DesignerServiceNow Admin and/or CSM certifications preferredStrong knowledge of ServiceNow modules (ITSM, CSM, CMDB, ITOM, SOM) and scriptingProficiency in JavaScript; frontend and backend development; API integrations; UI developmentMentoring and knowledge sharingExcellent communication (verbal and written)Cross-functional collaborationServiceNow ITSM/CSM/CMDB/ITOM/SOMServiceNow APIs and scripting (Business Rules, Client Scripts)Custom application development and workflow design on ServiceNow