Service Coordinator

Position SummaryThe role of the Service Coordinator is to coordinate the administrative functions of the service department on a day-to-day basis. This encompasses all aspects, including, but not limited to billing, customer service and administrative duties.Essential Job Functions Assist in answering calls in to main branch phone lines Maintain excellent customer service at all times Collections on Prepay customer report and take proper action on items Audit Closed service call report and take proper action on items Receive and stage parts for PM and Repair calls Work closely with Service Dispatcher to insure jobs are properly prioritized Working in ERP system, including uploading of documents, inputting information to service calls, opening service calls Filing and/or scanning as required PMA agreement investigation and resolution management Assist Branch Operations Manager as required Assist AR with