Clinical Center Associate II

Clinical Center AssociateThis role is the heartbeat of our clinic operations. As a Clerical Support team member, you'll help create a smooth, welcoming experience for every patient and visitor who walks through our doors. From coordinating schedules to supporting care teams, your work helps ensure patients receive the right care at the right time. If you enjoy staying organized, helping others, and being part of a team that makes a real difference, this could be a great fit.In this role, you'll support daily clinic operations while helping patients feel informed and cared for. Your responsibilities will include:Greeting patients and visitors with warmth and professionalismAnswering phones, responding to questions, and directing inquiries appropriatelyScheduling appointments and helping manage clinic calendarsRecording and transcribing physician orders accuratelyAssisting with patient check-in processes, including co-pay collectionMaintaining organized and confidential patient informationSupporting your team with day-to-day administrative needsParticipating in team activities to improve how we serve patientsWe're looking for someone who is dependable, patient-focused, and ready to grow. You'll be successful in this role if you have:Strong organizational and multitasking skillsA friendly, calm, and professional communication styleAttention to detail and a commitment to accuracyComfort working in a fast-paced healthcare settingBasic clerical or administrative experience (healthcare experience is a plus)A commitment to maintaining confidentiality and professionalismA team-first mindset and willingness to learnAt Roswell Park Comprehensive Cancer Center, your work truly matters. Every role contributes to advancing cancer care, research, and patient outcomes. Here's what you can expect:A mission-driven environment focused on improving livesOpportunities to learn and grow within a respected healthcare organizationA collaborative, supportive team cultureCompetitive starting pay of $24.39 per hourA comprehensive benefits package that supports your health, well-being, and futureRequired Education and Experience:Medical Office Assistant Associate's degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; orAssociate's degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; orHigh School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; orHigh School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; orHigh School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.