General Manager- Condo

divh2General Manager (Cam)/h2pUnder general supervision and in conjunction with the Board of Directors, the General Manager (CAM) plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and accordance with community rules and regulations./ppThis is a hands-on leadership position responsible for overseeing the communitys operational, administrative, financial, human resources, maintenance, and security functions. The position requires the Community Association Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention. All services of the Community Association Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Board of Directors and Castle Management, LLC./ppThe General Manager (CAM) provides exemplary service in a manner consistent with the values and mission of the Castle Group. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service./ph3Responsibilities/h3pstrongEssential Duties and Responsibilities/strong/ppstrongOperations and Accounting/strong/pulliPlans, directs, and oversees the implementation of comprehensive systems for the protection of the community assets and records of the Association in a professional manner./liliDirects team on issuing violations and preparing for grievance committee meetings./liliEnsures the site team follows collection policy and accounts are referred to the attorney as dictated by the collection policy./liliIn collaboration with department managers, create and manage the Associations budget and financial processes./liliInspects community and facilities to ensure maintenance and security needs are being taken care of by appropriate Department Heads/liliAssists in the preparation of monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Associations financial reports and provides support to the Treasurer by obtaining responses to financial questions./liliFirst point of contact for Home Office escalations, specifically Accounting related items./liliIn collaboration with department managers, complies with all reporting requirements outlined in the Castle Management contract./liliIn collaboration with other departments, assists in the preparation of the Annual Budget and coordination of Budget Meetings./liliComplies with meeting requirements outlined in Florida Statue 720./liliResponsible for ensuring the Property Manager stores and maintains the Association records required under Florida Statute, including the maintenance of the Associations Website./liliPrepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters./liliOversees solicitation of bids and bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association./liliOversees the drafting of RFPs (Requests for Proposal) as needed before bidding on large projects to ensure data received is comparable across all vendors./liliEnsures that direct reports promptly investigate and make a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and that they properly report it within the appropriate timelines to the appropriate party./liliActs as liaison between Department Managers, legal counsel, Board Members, and Association vendors as necessary to conduct Association business./liliDuring the Property Managers absence, ensures the Assistant Property Manager tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings./li/ulpstrongTalent Management/strong/pulliOwns all aspects of the employee cycle for direct reports, including hiring, training, managing performance, approving payroll and PTO, as well as coaching and developing teammates on-site. Ensures the team is capable of meeting the communitys goals and high standards in a hospitable, sensitive, and courteous manner./liliEnsures all safety precautions and procedures are followed by all site teammates while performing assigned duties./li/ulpstrongManaging Relationships/strong/pulliFosters appropriate communications between Board Members, Residents, and Management/liliResponds within the required timeline to all owner and Board Member requests./liliOther duties and responsibilities as assigned./li/ulpstrongSupervisory Responsibilities/strong/pulliDirectly manage the on-site leadership team./liliCarry out supervisory responsibilities following Castles policies and applicable laws./liliResponsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems./li/ulh3Qualifications/h3pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions./ppstrongEducation and Experience/strong/pulliAn active CAM license is required./liliCMCA, AMS, or PCAM preferred/liliA Bachelors degree with a concentration in business or hospitality is preferred./liliFive (5) years of CAM or related leadership and business experience, or more depending on the community, are required./liliFive (5) years of Leadership Experience, leading a team of at least 10 teammates./liliKnowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required./liliBasic knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required./liliIntermediate command of computer hardware/software, specifically Microsoft Office Suite./liliKnowledgeable about building mechanics/li/ulpstrongSkills and Abilities/strong/pulliOutstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization./liliThe ability to apply conflict resolution strategies is required./liliMust be able to work under tight deadlines and use time effectively based on key priorities in a fast-paced environment./liliAbility to delegate tasks appropriately./liliExcellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information by means of spoken and written language./liliExcellent interpersonal, negotiation, and change management skills./liliExcellent organizational skills and attention to detail./liliExcellent leadership development skills with the ability to coach, mentor, and develop a team./liliStrong critical thinking, analytical, and problem-solving skills./liliAbility to prioritize tasks and to delegate them when appropriate./liliAbility to act with integrity, professionalism, and confidentiality./liliStrong presentation and public speaking skills are required./liliIntermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint)./liliMultiple language fluency is desirable and may be required depending on the communitys needs./li/ulpstrongPhysical Requirements/strong/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliAbility to lift 30lbs. following appropriate safety procedures./liliAbility to:/liulliWork in an upright standing position for long periods of time/liliWork in different environmental working conditions (e.g. heat, cold, wind, rain)./liliWalk and climb stairs./liliHandle, grasp, feel objects./liliReach with hands and arms./liliExtensive use of fingers for typing and visual use of the computer monitor./liliAbility to quickly and easily navigate property/buildings./liliRepeat various motions with wrists, hands, and fingers./liliAbility to detect auditory and/or visual emergency alarms./liliAbility to hear, understand, and respond appropriately to verbal requests made in person and over the telephone./liliVisual ability correctable to 20/20./liliAbility to respond verbally in an understandable, professional manner in person and over the telephone./liliMay be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance./liliAbility to work extended hours and weekends if needed./li/ul/ul/div