Escalations Representative

Posted: 03/08/2026Admin, Support & ClericalNOTE: This job was posted to the West Des Moines Chamber Job Board by one of our member businesses and is not a job available at the West Des Moines Chamber.About The JobAre you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all the elements that help you thrive, in one place. means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About This RoleWells Fargo is seeking a Wells Fargo is seeking an Escalations Representative in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.In This Role, You WillSupport internal and external customers with inquiries and complaints regarding financial products and servicesSeek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions onlinePerform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standardsReceive direction from supervisors, and escalate non-routine client concerns to more experienced individualsInteract with internal and external customers to respond to the raised concerns, as well as determine appropriate course of actionServe as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordinglyRequired Qualifications2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired QualificationsExperience handling Wells Fargo systems such as CSS, CIV, FDR and ECMPAdvanced knowledge of Wells Fargo credit productsAbility to navigate multiple systems and applications to research and identify current business documentation and proceduresExperience resolving and working through escalated and complex issuesAbility to research and correspond with customers, responding to their questions and concerns with detailed informationCustomer service focus with the ability to respond to requests in a timely mannerAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesStrong time management skills and ability to meet deadlinesExperience meeting high production and quality standards in a fast paced, development and production support environmentHighly refined and professional verbal and written communicationsStrong analytical skills with high attention to detail and accuracyJob ExpectationsFlexibility to work from home and meet the home eligibility assessment conditions, based on business needWillingness to work on-site at stated location on the job openingThis position is not eligible for Visa sponsorshipTraining And ScheduleIn Person/Virtual Training - start date 4/13/2026Training hours are 7:30 am - 4:00 pm Monday - FridaySchedule after training: Pick any hours from 6:30 am - 6:00 pm Monday - FridayHours are flexible. Hours and days may change due to business needs.Posting End Date13 Mar 2026Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants With DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment And Hiring RequirementsThird-Party recordings are prohibited unless authorized by Wells Fargo.Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Reference NumberR-527951Escalations RepresentativeWells Fargo Bank 655 S. 50th St. West Des Moines IA 50266 Visit WebsiteAdditional Postings available from Wells Fargo BankLead Control Management OfficerBusiness Directory Events Calendar Hot Deals Job Postings Contact Us Join The ChamberSharePrint Email Facebook Twitter LinkedInTell a Friend