Service BDC Associate

Service BDC AssociateFor over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 16 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City, Columbus, and Weimer, Texaswith over 2,300 employees! Here at Cavender Auto Family, we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing positive energy to our store and customers, and being the subject matter experts our customers trust. This mindset drives our culture and continued success. Cavender Auto Family is currently looking for a Service BDC Associate to join our growing team and help "Make Confidence Happen." Why Work at Cavender Auto Family:$17.00 per hour Full Time (40 hours) Schedules include Saturdays (10 AM 7 PM) Medical, Dental, Vision, and Pet Insurance Paid Time Off Paid Maternity & Paternity Leave Company-paid $10,000 life insurance policy Employee discounts on Vehicles, Service, and Parts Quarterly professional growth and development training What You'll Be Doing:Handle a high volume of inbound and outbound calls in a fast-paced, busy call center environment Proactively make outbound calls daily to schedule service appointments (service due, recalls, campaigns, declined services, parts arrivals, etc.) Manage customer interactions efficiently in a fast-paced environment, staying productive between calls Screen inbound calls and convert them into scheduled service appointments Provide exceptional customer service through strong problem-solving and product knowledge Maintain accurate and detailed records of all customer interactions in the system Recommend necessary maintenance and service to customers Assist customers with questions, concerns, and vehicle-related issues Follow up with missed appointments and reschedule as needed Perform other duties as assigned What You'll Need:Comfortable working in a high-energy, high-call-volume environment with consistent activity throughout the day Strong communication skills with an engaging, customer-first personality Ability to multitask, stay organized, and maintain focus in a "no downtime" setting Strong problem-solving skills and ability to think quickly Proficiency with multi-line phone systems and computer programs (Microsoft Word, Excel, Outlook, Google) Detail-oriented with excellent listening skills Previous customer service or call center experience preferred Bilingual (English/Spanish) preferred but not required High school diploma or GED required Clean and valid driver's license Must be able to pass pre-employment background check and drug screening Must be available to work 10 AM 7 PM, including Saturdays