Client Performance Director

Position SummaryReasons you will want this position:Our culture appreciates and rewards creative ideas, especially those that optimize performance and achieve better outcomes for everyoneEvery day in this position is different, with varying challenges, which is ideal for those seeking more variety and excitementThis critical position will regularly interact with our executives and senior leadership.We are a rapidly growing company with limitless career growth and advancement for top performersYou will be able to set your schedule since this position regularly works with clients primarily in the Houston area.SummaryJoin the value revolution as a Client Performance Director serving as the primary point of contact for a portfolio of clients during all stages of the client relationship, with responsibilities to generate referenceable clients, drive growth strategies, and create measurable value for clients. You will lead and work alongside a small team, providing actionable insights from client performance data and optimizing provider performance in prospective bundles and other value-based care (VBC) programs. As the Client Performance Director, you will articulate a vision for success that improves performance using insightful data analysis and enhances relationships with executives, client contacts, and cross-functional teams while implementing high-quality bundle programs.Roles & ResponsibilitiesServe as the primary point of contact, trusted advisor, and internal advocate for a book of clients, which includes some of our largest accountsDevelop and execute growth plans for clients that outline their critical success factors, track progress, and mitigate potential issues.Lead cross-functional Account Teams for each client to achieve account growth plans and contractual SLAs and KPIsFacilitate regular, executive-level meetings focusing on clients’ needs, organizational goals and objectives, and expansion opportunities.Identify business needs for growth, productivity improvement, and client experience improvement opportunities.Formalize and drive best practice initiatives internally and externally via standard processes, SOPs & playbooks.Utilize dashboards and other performance tools to establish and maintain strong working relationships with clients and achieve KPIs and SLAs for the program.Communicate insightful stories and information from client data to cross-functional teams and client executives.Build a highly successful team of Client Performance Managers reporting to this position through coaching, mentoring, and leading by example. Job Location: Hybrid Remote in our office in Houston, TXRequired Experience / Qualifications5+ years of experience leading teams in a customer-facing capacity (e.g., Account Management, Client Success, Sales)Healthcare experience, especially with Value-Based Care and payment methodologies.A bachelor's degree in a related field.Prior management experienceAbility to analyze and review data to develop a story and reportProficient in Excel, Word, Outlook, and PowerPoint.Demonstrated superior written and verbal communication skills.Demonstrated strong critical thinking and analytical skills.Maintain a professional, businesslike image to clients, visitors, internal staff, and the public.Excellent interpersonal and observational skills.Possess a positive attitude and a willingness to learn.Self-motivated and team-oriented.Willing to travel 10% to 20%; if not in Houston, may travel up to 50%Currently eligible to work in the USA without an employment visa, except for those with a TN visaPreferences – Not RequiredExperience with provider economics/analytics.Knowledge of claims processing, managed care plan benefits, and utilization management policies and procedures. Your Future Working Environment If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.About Cedar GateCedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com .