Customer Service Representative I

Job DescriptionCustomer Service Representative I** This job requires an active USAccess clearance or the ability to obtain one*****Must live within 35 miles of Tuscaloosa, AL****Join Cherokee Federal as a Customer Service Specialist I in Tuscaloosa, AL. You will respond to customer inquiries, manage orders and returns, support property and inventory control, and handle billing and reporting.Compensation & Benefits:Estimated Starting Salary Range for Customer Service Representative I: $20-$23/hourPay commensurate with experience.Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.Customer Service Representative I Responsibilities Include:Respond to customer inquiries on orders, returns, repairs, and accounting information; provide coverage for the toll-free phone line.Monitor back-orders; generate and track work orders; update procurement information and pricing in the supply chain software.Perform personal property and warehouse-controlled property duties in compliance with local procedures and policies.Complete and file property transfer requests; ensure annual inventories of personal and warehouse-controlled property are performed.Verify system requirements; follow proper accounting and reporting procedures; prepare, submit, and track billings; provide status reports as needed.Maintain accurate records and documentation; perform other job-related duties as assigned.Performs other job-related duties as assigned.Customer Service Representative I Experience, Education, Skills, Abilities requested:Relevant education in customer support, business, supply chain, or related field preferred.Familiarity with supply chain software for procurement and pricing updates.Knowledge of personal property and warehouse-controlled property procedures and annual inventory processes.Strong customer service, communication, and phone support skills.Ability to generate, monitor, and update work orders; competency in procurement system updates.Proficiency in accounting and reporting procedures; attention to detail and data accuracy.Ability to clearly identify as a contractor employee when required.Must pass pre-employment qualifications of Cherokee Federal.Company Information:Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.#CherokeeFederal #LI-RA2Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.Keywords:Customer Service SpecialistSupply Chain SupportProperty ManagementWork Orders and BillingInventory ControlSimilar Job Descriptions:Customer Support RepresentativeOrder Management SpecialistInventory and Property Control CoordinatorSupply Chain Operations AssociateBilling and Reporting SpecialistLegal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.