Call Center Representative

Job OverviewRequisition ID: 37080021Client: New York City Health and Hospitals Corporation (NYC H+H)Department: Corporate Payroll Operation (Central Office)Location: 50 Water Street, 5th Floor, New York, NY 10004Duration: April 20, 2026 June 13, 2026 Base Bill Rate: $50.00 / hourRole & ResponsibilitiesPrimary Duties: Handle incoming/outgoing calls, answer questions, resolve complaints, and provide technical support to ensure customer satisfaction.Core Tasks: Answering phones, scheduling appointments, and handling general customer inquiries.Work Schedule: 8:00 AM 4:00 PM (40 hours per week / 5 days a week).RequirementsExperience: Minimum of two (2) years of experience in a similar role.Skills: * Bilingual (facility-specific requirements).Strong verbal/written communication and active listening.Extensive phone experience and high computer literacy.Education: High School Diploma or GED required.Languages: Proficient in English (Speak, Read, Write). Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.