Field Service Engineer

We are seeking an experienced Field Service Engineer to support combustion analytical instrumentation across the North American customer base.This is a customer-facing, field-focused role responsible for installation, preventive and corrective maintenance, troubleshooting, and technical support of advanced analytical systems across a distributed install base.Engineers in this role are trusted to operate independently, manage their own service planning and travel, and represent the organization directly with customers throughout North America. We are looking for someone who takes ownership of their work, communicates clearly, and can be relied upon to support customers and colleagues without close day-to-day supervision.This position is well suited for an experienced field engineer who is comfortable working autonomously in customer environments while remaining closely connected with the broader service and commercial teams.What do we offerTE Instruments USA is a young, dynamic and rapidly growing organization that offers a unique work environment. Here, you will work with an ambitious yet close-knit team, united by a shared commitment to excellence and customer success. Your role will have an immediate impact, allowing you to help shape the future of our company by proposing new initiatives, strategies and tactics. You will have ownership of your own process and success, all while having the support and encouragement from our senior leadership and the entire team. As part of Velaris – a fast-growing organization with seven leading companies within the Environmental, Life, and Energy segments – we work every day on innovative solutions for laboratories worldwide.In addition, we offer a competitive salary and benefits package, including medical insurance (Blue Cross; choice of bronze, silver or gold plan) and 401k with 5% company match. You will also receive a laptop and a mobile phone.Are you excellent at these following activities?Field Service ExecutionPerform preventive and corrective maintenance on combustion analytical instrumentsExecute system installations, upgrades, relocations, and start-up supportTroubleshoot mechanical, electrical, and application-related issuesProvide onsite operator guidance and basic training when neededCoordinate and schedule service visits directly with customersMaintain clear and accurate service documentation and communicationTechnical & Organizational ContributionIdentify service, spare parts, and upgrade opportunities during site visitsCommunicate customer feedback and system performance insights to internal teamsMaintain personal service inventory and coordinate parts requirementsSupport workshops, demonstrations, and technical training activities when requiredContribute to development of standardized service practices and documentationGeographic Scope & TravelThis role supports combustion analytical systems across the North American install base and includes a mix of regional and U.S. travel.Travel will include:Service within the Gulf Coast regionRegular multi-day travel across the United States for installations, maintenance, and troubleshootingOccasional North America or international travel as requiredCandidates must be comfortable operating independently across a distributed customer base and managing travel accordingly.Our ideal colleague has…ExperienceMinimum 3+ years servicing analytical or laboratory instrumentationExperience supporting petrochemical, energy, environmental, or industrial laboratories preferredCombustion elemental analysis and/or ion chromatography experience a plusDirect experience operating and maintaining combustion elemental analyzers (TN/TS/TX), TOC analyzers, or Ion Chromatography (IC/CIC) systems is highly preferredExperience performing calibration, troubleshooting, and maintenance of analytical laboratory instrumentationFamiliarity with analytical workflows in laboratory environmentsTechnical & Professional SkillsStrong troubleshooting and diagnostic abilityComfortable working independently in customer environmentsOrganized, proactive, and customer-focusedCapable of managing service schedule and travel logisticsStrong written and verbal communication skillsExperience using CRM/ERP/service management systems preferredPersonal CharacteristicsWe are looking for someone who:Takes ownership of their responsibilities and territoryCommunicates clearly and professionallyIs dependable, self-directed, and solutions-orientedIs comfortable representing the organization independently at customer sitesWorks effectively within a collaborative technical service teamInterested?Please apply directly on Linkedin.For any questions, please contact Angelina Koopstra at