Experienced Customer Service Rep

Company DescriptionEMPOWERED GLOBAL INC is located in Naples, Florida, and operates to deliver professional and reliable standby generator and electrical services to Southwest Florida. The company is committed to providing high-quality solutions tailored to the needs of its clients. With a focus on accountability and innovation, EMPOWERED GLOBAL INC aims to build strong relationships with its customers while empowering growth and success. Its team thrives on a culture of excellence and customer satisfaction.Role DescriptionThis is a full-time, on-site role for an Experienced Customer Service Representative based in North Naples, FL. The primary responsibilities include assisting customers with inquiries, resolving issues efficiently, delivering excellent customer service experiences, and maintaining satisfaction levels. The role also involves providing support across various communication platforms and ensuring that customer needs are met in a professional and timely manner.QualificationsProficiency in Customer Service, ensuring high levels of support and satisfactionExperience in Customer Support and fostering positive Customer ExperienceAbility to effectively address and resolve Customer Satisfaction concernsStrong communication and interpersonal skills to build rapport with clientsAttention to detail and problem-solving abilitiesPrevious experience in a customer-facing role is preferredHigh school diploma or equivalent; additional education or training is a plus