Customer Service Representative - FirstEnergy - OPEN INTERVIEWS 5/11

Customer Service RepresentativeIndustry: Customer Service Pay Rate: $18 / hourJob DescriptionOPEN INTERVIEWS! Date: Monday, May 11th Time: 12 PM to 4 PM Address: 1310 Fairmont Avenue Fairmont, WV 26554 Stop in any time during this window to meet with the FirstEnergy team—no appointment needed. We look forward to meeting you and discussing the Customer Service Representative opportunity! EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction.Respond to customer inquiries via phone regarding electric services, billing, and service outagesAssist customers with account setup, payments, and service modificationsProcess service requests, including new connections, disconnections, and transfersProvide accurate information on rates and policiesTroubleshoot and resolve billing discrepancies and payment issuesHandle customer complaints with professionalism and escalate complex issues as neededDocument customer interactions and transactions in the company's systemQualifications: High school diploma or GED required Previous customer service experience Strong verbal and written communication skills Ability to handle high call volumes and multitask effectively Proficiency in Microsoft Office Suite and customer management systems Problem-solving skills with the ability to de-escalate difficult situationsWork Schedule: Training: Monday-Friday 8am-4:30pm After training: Call center hours are Monday-Friday 8am-6pm Mandatory and voluntary overtime and on call scheduled as neededEverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).