Care Navigator - PST/MST

About UsAt Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We're backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.About the RoleWe're looking for a Care Navigator who wants to make a meaningful difference - helping patients navigate complex systems, overcome barriers, and access care that improves their health and well‐being.This role is responsible for high-volume outreach and end-to-end coordination, ensuring patients successfully schedule and complete services such as mammograms, bone density screenings, and primary care visits - while also connecting patients to social and community resources (SDoH) that may impact their ability to receive care.This is a fast-paced, outcomes-driven role that requires strong critical thinking, emotional intelligence, and the ability to work independently. Care Navigators play a critical role in guiding patients through complex healthcare journeys, removing barriers, and ensuring a seamless, high-quality experience from initial outreach through completion.Key ResponsibilitiesConduct high-volume outbound calls to engage patients and schedule healthcare servicesCoordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of careIdentify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access)Conduct patient assessments to understand clinical, social, and logistical barriers to careEducate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from themBuild trust with patients and caregivers through clear, empathetic, and effective communicationProactively follow up with patients to ensure completion and close gaps in careManage multiple workflows simultaneously while maintaining accuracy and attention to detailMaintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standardsCollaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiencesEscalate issues appropriately and in a timely manner when patterns, risks, or blockers are identifiedSupport additional projects and initiatives as neededSkills and Requirements4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environmentProven ability to work independently in a high-volume, fast-paced environmentAdapt quickly to evolving workflows, tools and prioritiesStrong critical thinking and problem-solving skillsHigh level of emotional intelligence and empathy in patient interactionsExperience working with social determinants of health (SDoH) or community resource navigation preferredExcellent written and verbal communication skillsExperience managing multiple communication channels (phone, email, chat, etc.)Zendesk experience is a plusStrong organizational skills and attention to detailAbility to manage competing priorities while maintaining performance and qualityStartup or high-growth environment experience is a plusFluency in Spanish is preferred but not requiredWhat You'll Do Well in This RoleDrive patient engagement and completion of care through strong communication and follow-throughNavigate complex patient scenarios, including both clinical coordination and social barriersBalance efficiency with a high-quality, empathetic patient experienceTake full ownership of outcomes, not just tasksAbout YouYou will thrive at Sprinter Health if:- Flexibility, humility, and a sense of humor are your key personality traits- You are a strong and personable communicator- You excel at last minute problem solving and out of the box thinking- You are highly organized and love to follow a process- You have experience working in an on-demand service or healthcare environment- You thrive in a fast paced, high pressure environmentThis is a full-time, remote positionSprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.#J-18808-Ljbffr