IT Technician I (Remote)

1. About Our Client:The organization operates in the IT support and managed services sector, addressing the challenge of maintaining stable and secure IT systems for its clients. It provides remote technical support and proactive maintenance to ensure client systems function efficiently and securely, supporting 24/7 coverage.2. About the Opportunity:The IT Technician I role focuses on delivering both reactive and proactive IT support remotely. The position is responsible for diagnosing and resolving technical issues, performing maintenance tasks, and ensuring high client satisfaction through timely and effective service. This role is vital in maintaining system stability and supporting continuous business operations.3. Responsibilities:• Respond to urgent tickets and client calls to diagnose and resolve technical issues remotely• Provide support during various shifts to ensure 24/7 coverage• Troubleshoot workstation operating systems (Windows and macOS), printers, peripherals, and standard business applications• Support common line-of-business applications, coordinating with vendors as needed• Address basic networking connectivity issues• Perform patch management, system updates, and vulnerability remediation• Conduct disk space management, firmware updates, and system performance tuning• Execute routine maintenance tasks and review alerts for remediation4. Requirements:• Experience troubleshooting Windows and macOS environments• Previous experience in Helpdesk or Technical Support roles• Skills in application troubleshooting, PC deployment/imaging, and user profile management• Experience working with third-party vendors• Proficiency with Microsoft 365/Office, Adobe applications, Active Directory, backup solutions, endpoint security tools, and mobile devices• Preferred experience in a Managed Service Provider (MSP) environment• Home office setup meeting specified technical requirements including computer specifications, internet speed, audio equipment, webcam, second monitor, and UPS if applicable• Strong command of English, both spoken and written• Availability to work full-time, Monday to Friday, 8:00 AM to 5:00 PM PST• Ability to pass behavioral and cognitive assessments• Preferably holds two certifications among CompTIA A+, Network+, Security+, or 3cx Basic Certified Engineer• Able to provide NBI Clearance for Philippine applicants5. Pay Range and Compensation Package:• Pay rate starts at $4.68 per hour and may vary based on experience and location6. Benefits & Perks:• Comprehensive health plans including HMO for employees and dependents• Life insurance• Flexible benefit reimbursement covering dental, vision, mental health, wellness, and government contributions• Paid time off starting at 15 days per year• Maternity and paternity leave• Paid US holidays• Night shift bonus• Salary advancement and loan options• Health and wellness programs• Company-paid training and certificationEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.