IT Associate

About the Company - Spring Place is a membership club and workspace, connecting work, leisure and culture for its community of global influencers, creative entrepreneurs and industry leaders.About the Role - The IT Associate will acquire hands-on experience supporting all technology within Spring Place New York. The role will help our internal employees, members/ clients and assist in shaping our technological future. In this role, you’ll be expected to be hands-on, ready, and eager to roll up your sleeves and solve problems. The individual will also support the administrative functions of the Member Services team and support management of operations, under the supervision of the CFO/COO. The candidate may greet and facilitate check-in of members and guests of the club, by providing exceptional personalized, reliable, efficient and accurate service. The individual is expected to provide excellent customer service and embodies the true definition of hospitality.This is a member/client-facing role that requires a strong focus on customer service.This position is 100% on-site and no option to be remote or hybrid.Responsibilities -Support and collaborate with the F&B and Events teams to ensure seamless audio-visual and IT execution for all events. Conduct thorough testing of all systems the day prior to each event, proactively oversee the setup and functionality of conference rooms and event spaces in advance of client arrival, and remain present during events to ensure everything runs smoothly and address any technical needs in real time.Respond quickly to the needs of employees, members, clients, and guests, providing solutions or alternative options to enhance their experience.Regularly check and monitor Wi-Fi speeds daily to ensure optimal connectivity for all events and operations.Communicate effectively and document progress on all ongoing projects.Update and maintain Standard Operating Procedures (SOPs) for AV and IT functions to ensure consistency and best practices.Organize, inventory, and maintain equipment to ensure it's in top condition.Serve as point of contact for third-party IT service providers, ensuring high-quality and cost-effective support.Negotiate and manage vendor contracts and service agreements, including emergency troubleshooting.Act as a trusted advisor for AV and IT matters, supporting leadership, staff, members, clients, and guests.Play a key role in supporting programming and events, ensuring smooth operations.Provide hands-on support for day-to-day business operations, helping the team with any tech-related needs.Deliver outstanding customer service to all members, clients, and staff/Manage and support mobile devices and tablets (iOS, Android, Windows).Assist with software installations for new hires and provide account setup assistance.Investigate and resolve helpdesk tickets efficiently through the internal ticketing system.Support corporate applications such as Adobe Creative Suite and Microsoft Office.Manage Google Workspace, credentials, and Slack for staff.Be familiar with Apple products, including using dongle adapters and HDMI cables, to ensure seamless connectivity during events and meetings.Address requests, concerns, or incidents brough to the Member Services desk with professionalism and efficiency, escalating when necessary.Assist with various projects and duties as assigned.Qualifications -Associate or Bachelor's degree in Computer Science, IT, or a related field, or relevant certifications.2-3 years of hands on experience in IT support and troubleshootingProven experience with AV and IT support, particularly in high-volume, fast-paced environments.Strong ability to manage multiple priorities and thrive in a collaborative, dynamic work setting.Proficiency in Microsoft Office, Google Workspace, as well as both Mac and PC systems.Ability to prioritize tasks effectively, deliver under pressure, and adapt to changing business needs.Passion for technology, events, and delivering outstanding guest experiences.Must be available to work on-site in our NYC location (no remote or hybrid options).Excellent communication skills with the ability to follow written and verbal instructions.This is member/client-facing role that requires a strong focus on customer service--prior experience with direct interaction with members, guests, and team members is essential.Strong customer-facing experience with a focus on excellent guest services for members, clients, guests and team members.Dependable, professional, and always respects confidentiality and discretion.Flexible schedule with the ability to work early mornings, nights, weekends and holidays as needed.Pay range and compensation package - This is an exciting non-exempt, hourly position with a competitive pay rate for the IT Associate role, offering between $23.00 and $27.00 per hour. Join our team and take the next step in your career!Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.Equal Opportunity Statement - Spring Place is an equal opportunity employer and values diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.