MEDICAL CENTER REPRESENTATIVE

Medical Center RepresentativeThe Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration, customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial, and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Manager.Principal Duties and ResponsibilitiesManages the telephone and documents legible and concise messagesHandles routine patient concerns/complaintsAnswers patient inquiries regarding accounts and/or refers patients to accounts receivable representativeDistributes mail and faxesOrganizes, retrieves, files, repairs, and purges medical recordsMaintains inventory of office supplies, forms, and equipmentProcesses release and record formsOpens and closes officeWelcomes patientsEnters and updates patient demographic and insurance information into the computer schedules tests, follow-up, and referral appointments collects all co-pays and deductibles, addresses past due balances and payment plansCodes diagnoses and procedures using ICD-9, CPT, and HCPCS manualsCalculates and verifies chargesHandles data entry of the charges and paymentsBalances the day's batch of charges and paymentsCreates a bank depositReconciles the missing fee ticket reportMonitors the reschedule queueImplements the standards for Premier Health Net, including the Customer Service and Teamwork Standards.Responsible for other duties as assigned.High School diploma or equivalent certificateTwo to three years of experience in an ambulatory health care facility preferred.Knowledgeable of Third Party Payers, ICD-9 and CPT coding, and medical terminology.Computer and Keyboarding skillsAbility to work in a fast-paced environment, and prioritize and perform multiple tasks.