Hotel Front Desk Receptionist

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Communicate with housekeeping to make sure guest rooms are readyGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersMitigate customer complaints as neededManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsBookkeeping: keep accurate records of all hotel guest account informationFlexible hours must be available to work weekends, days, nights, holidays, and overnight shifts as neededQualifications:Working knowledge of Microsoft Office and reservation management systemsWell-versed in taking telephone calls and handling stressful situationsDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsAbout Company:If you are looking for a family and not just a job, then we are the place for you. We offer bonuses, a variety of benefits, and much more!