General Manager

General Manager — StretchLab Who We Are StretchLab is a fast-growing boutique wellness brand focused on helping people move better, feel better, and live better through one-on-one assisted stretching. Our studios are energetic, welcoming, and community-driven — and we’re looking for a strong, sales-minded General Managerto lead our Bothell location. This is a growth role. If you thrive on closing deals, building teams, and driving results, you will love this position. The Role This is a hands-on leadership position with a heavy focus on sales and business development. You’ll spend approximately: 80–90% of your time driving sales, outreach, and revenue growth 10–20% leading the team and managing studio operations You are the engine of the studio — responsible for revenue, culture, performance, and the overall member experience. What You’ll DoSales & Growth (Primary Focus) Drive membership sales through in-studio conversions and outside business development Execute daily outbound sales: calls, texts, emails, follow-ups, and prospecting Build partnerships with local businesses and community organizations Generate leads through grassroots marketing, networking, and events Plan and execute studio promotions and pop-ups Own studio performance metrics: leads, conversions, revenue, and retention Team Leadership Hire, train, coach, and motivate Sales Representatives and Flexologists Build a high-performance, positive, accountable culture Set clear expectations and continuously develop your team Studio Operations Oversee daily studio operations and customer experience Maintain a clean, organized, brand-ready studio Manage scheduling, inventory, and vendor relationships Handle high-level customer service issues Ensure compliance with StretchLab policies and procedures Collect outstanding dues and manage basic financial reporting Use ClubReady CRM for scheduling, reporting, payroll, and performance tracking Who You Are A confident sales leaderwho loves the chase and the close A hands-on manager who leads from the front Highly organized and comfortable working with numbers and systems Excellent communicator with strong people skills Flexible and available for evenings and weekends as needed Qualifications 5+ years of sales experience required(membership or fitness sales strongly preferred) Proven ability to drive revenue and lead teams Experience with CRM systems and scheduling software Strong communication skills (in person, phone, and email) Why Join Us You’re not stepping into a maintenance role — you’re stepping into a growth opportunitywhere your leadership directly shapes the success of the business and the community around it. Additional Information Compensation Transparency (Washington State Compliance): The total compensation range for this position is $60,000 – $70,000 per year, which includes base pay plus commission and performance-based bonuses. Final compensation will be determined based on experience, performance, and studio results. Equal Employment Opportunity: StretchLab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Work Authorization: Candidates must be authorized to work in the United States. Background Check: Employment is contingent upon successful completion of background and reference checks, where applicable. Pay: $60,000.00 - $70,000.00 per year Benefits: Employee discount Paid time off Experience: Membership Sales: 5 years (Preferred) Work Location: In person