Customer Sales and Service Agent - Call Centre

Location: Saint John, NB, Canada (Onsite) Starting Salary$17.75/hour Branch: Customer Support & Care (CS&C) – Contact Centres Category: Unionized (UNIFOR) Job type: Full-time The opportunityRight now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Saint John. This position is vitally important to our continued success as you will often be a customer's first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge? If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. What your day-to-day looks like:As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also: Be a knowledgeable source of information regarding flights, fares, destinations, and special offers Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings Ensure customer satisfaction by providing timely resolutions to customer inquiries. Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE Your benefits:As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service. We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family Training and development tools to help unlock your full potential