Quality Manager

Zotefoams plc is a world leader in cellular material technology, with facilities in Croydon, UK; Walton, Kentucky and Tulsa, Oklahoma, USA; Brzeg, Poland; and Jiangsu Province, China (T-FIT). We produce lightweight foams for a wide range of markets including sports and leisure, aviation, automotive, and healthcare. Zotefoams also owns and licenses patented technology and supplies advanced insulation systems. The Company is on a strong growth trajectory, with significant revenue and profitability increases in recent years and ambitious plans for the future. About the Role Quality Compliance & Systems - Lead ZFI and ZMW sites' quality activities to ensure customer, regulatory, and ISO 9001 requirements are met. Accountable for effective implementation, governance, and continual improvement of the Quality Management System (QMS) using the Zotefoams global quality maturity model, in alignment with the global quality team. Quality Control & Product Assurance - Ensure that only conforming product is released to customers by leading inspection, testing, nonconformance control, risk-based problem solving, and continuous improvement activities across manufacturing, laboratory, supplier, and customer interfaces. Role Responsibilities Lead implementation, monitoring, and continual improvement of the site QMS in alignment with ISO 9001 and the global quality maturity model Deliver assigned quality objectives and report performance using defined quality KPIs Lead and manage management review processes and governance activities Plan and manage internal audits against ISO 9001 and QMS requirements Support external audits (certification, customer, supplier, and regulatory) and ensure effective closure of findings Support supplier audits and supplier quality improvement activities Govern Control of Documented Information (DMC), including procedures, records, certifications, COAs, and MTRs Lead systematic reduction of product nonconformity through containment, root cause analysis, corrective action, and continuous improvement Lead quality activities in New Product Introduction (NPI), including NPP, FPP, TFPP, PPAPs, and third-party testing Manage Change Control Requests (CCRF) for product and process changes using risk-based decision making Manage customer complaints and contractual quality requirements to effective resolution Ensure effective quality control, testing, and product release activities Lead calibration systems and control of laboratory and measurement equipment Provide regular reporting on quality compliance, risks, and improvement activities to the Group Quality Compliance Manager What you'll need: Education & Experience Bachelor's degree in a science based or engineering discipline preferred Trained ISO 9001 lead auditor Demonstrated experience working within an ISO 9001 certified manufacturing environment Proven experience in quality management, quality control, laboratory/testing, and manufacturing operations 2-5 years of demonstrated experience in a quality or industrial manufacturing environment Technical & Professional Capability Proven experience developing, implementing, and improving Quality Management Systems Strong working knowledge of ISO 9001, internal auditing, management review, and quality KPIs Experience with risk management, change management, and product realization (NPI) quality activities Experience with PPAPs and working with third party testing facilities Experience leading product nonconformance containment, investigation, and improvement Strong capability with statistical analysis, SPC, Lean / Continuous Improvement, and Six Sigma tools Experience leading manufacturing quality and testing laboratory operations Experience managing documentation requirements including certifications, COAs, and MTRs Systems & Digital Tools Prior ERP system experience; Microsoft D365 preferred Proficiency with Microsoft Office applications, Power BI, and Minitab Experience working with SharePoint based QMS infrastructure preferred Leadership & Communication Strong business acumen with the ability to balance customer, quality, and manufacturing requirements Excellent verbal and written communication skills across all levels of the organization Strong organizational skills, attention to detail, and ability to manage multiple priorities Proven problem-solving capability in a manufacturing environment Travel Ability to support periodic domestic, particularly to the ZMW site, and international travel (approximately 5-10%) What we're looking for? Strong business acumen with a broad understanding of customer experience and best practices Exceptional interpersonal, verbal and written communication skills Strong proven ability to manage multiple responsibilities and priorities Excellent organizational skills and attention to detail Proficient with Microsoft Office Suite Why Join Us? At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development. Our Values Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities. Impact - Dedicated to making a significant and positive impact in everything we do. Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged. Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees