Senior Solutions Engineer, Business Technology - Hybrid

As a Sr. Solutions Engineer, you will work closely with core departments, executives, and Business Technology teams across multiple sites. This person will exemplify strong troubleshooting and communication skills.What you'll doOwn key portions of our Atlassian cloud environment, including setup and management of workflows, automations, sites, projects, etc. within Jira, JSM, and Confluence.Lead efforts to refine processes through scripting and other automation tools.Assist with administration of our complex Okta environment (experience with Org2Org is a plus).Act as technical lead on projects impacting the entire organization.Be a point of contact for various SAAS applications owned and managed by the team (Google Workspace, Slack, Jamf, etc.).Effectively and efficiently communicate project and task status to Business Technology management, as well as set expectations for work completion.Provide end user technical support and troubleshooting on escalated issues.Act as a mentor to more junior members of the team.Identify where improvements to systems, infrastructure, automation, and workflows are needed.What you'll be working withAtlassian Cloud (Jira, JSM, Confluence)Workflow configuration tools (Okta, Tines, Sailpoint, etc.)JamfOktaGoogle Workspace (Mail, Calendar, Drive Administration)Slack Enterprise GridRequired SkillsAtlassian AdministrationScripting in one or more languages (Python, Groovy, JavaScript, etc.)Okta Administration (Org2Org, SAML, Okta Workflows)Google Workspace AdministrationStrong problem solving skillsEye for finding areas to improve and implementing processDemonstrated history of project managementStrong and confident communication across departments and all levels of managementFamiliarity with provisioning tools like Jamf, and workflow tools like OktaAbility to coach and mentor team membersRequired Experience5+ years of experience with Atlassian Suite (Jira, JSM, Confluence)3+ years corporate experience with Okta / IAM3+ years corporate experience with Google Workspace3+ years project management experience7+ years corporate experience in technical supportThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.J-18808-Ljbffr