Patient Care Coordinator

Company Description Western Dental & Orthodontics, along with its affiliates like Brident and Vital Smiles, is a leading provider of accessible and affordable oral healthcare in the United States. With over 350 affiliated offices across California, Alabama, Texas, Arizona, and Nevada, and more than 1,200 dentists including 300+ Board Specialists, the organization delivers a wide range of dental services. These services include general dentistry, orthodontics, oral surgery, pediatric dentistry, periodontics, and endodontics. Western Dental is a trusted provider for the Medi-Cal Dental public insurance program in California, benefiting millions of low-income individuals and families. Rooted in a legacy of making quality dental care affordable since 1903, the company continues to provide comprehensive care to over a million patients annually. Role Description The Patient Care Coordinator plays a key role in ensuring an exceptional patient experience. This is a full-time, on-site role located in Poway, CA. Responsibilities include coordinating patient appointments, managing care plans, maintaining effective communication with patients, and collaborating with dental teams to provide top-notch oral healthcare services. The role requires supporting patients with accurate information regarding their treatment schedules, facilitating care coordination, and ensuring optimal use of service resources. Qualifications Proficiency in Appointment Scheduling and excellent Phone Etiquette skillsExperience in Care Coordination and a strong understanding of Medical TerminologyDemonstrated skills in Patient Care and customer serviceExcellent organizational and time management skillsStrong interpersonal and communication skillsHigh school diploma or equivalent required; additional certifications in healthcare administration or related fields are a plusPrior experience in healthcare or dental settings is preferred