Scheduler

Job Title: SchedulerLocation: Hybrid after training in SheffieldSalary: £26,227.50Contract Type: PermanentHours: Full time, 37,5 hours per week. Monday to Friday (8:30am - 5pm)Right to live and work in the UK is required for this role.Role SummaryThe Scheduler is responsible for coordinating Occupational Health referrals for Optima Health and its clients, ensuring a smooth and efficient service. This includes outbound calling, administrative processing, case management, and handling queries to meet contractual KPIs.Main Duties & ResponsibilitiesTake ownership of work-in-progress cases, securing timely appointments in line with contractual KPIsContact employees to arrange appointments in line with scheduling processes and volumesAccurately log new referrals onto the referral management system when requiredProactively source available resource to ensure KPI performance is achievedMaintain accurate and up-to-date file notes, ensuring a clear audit trailManage internal and external customer enquiries in a professional manner, aligned with the Customer CharterParticipate in relevant training and development programmesContribute actively to team meetings and briefingsWork in line with Optima Health values: Shaping Tomorrow, We Do the Right Thing, One Team, Never Too Big to CareKnowledge, Skills & ExpertiseProven experience in scheduling or appointment coordinationStrong written and verbal communication skillsExcellent attention to detailAbility to meet targets and deadlinesComfortable working under pressure and to tight timescalesSolutions-focused mindsetGood IT skills, including Microsoft Office packagesWhat Can We Offer You?25 Days Annual Leave + Bank HolidaysBuy and Sell Holiday SchemeLife AssurancePension SchemeHealth Cash PlanVolunteer DaysYuLife Employee Benefits PlatformSave As You Earn SchemeEye Test VouchersFlu Vaccination SchemeCycle to work schemeClinical Training AcademyPaid CPD DaysProfessional Registration Fees PaidRAVE AwardsEmployee Assistance ProgrammeRight to Request Flexible Working From Day 1About UsOptima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.Together, We Live Our ValuesOne Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smater, more flexible approaches that help our people thrive both professionally and personally.Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.All salaries are displayed as Full Time Equivalent (FTE)DocumentsJD0105 Scheduler.pdf (105.55 KB)Apply Now