Maintenance Superintendent

About The Role We are seeking a high-level, hands-on Maintenance Superintendent to lead operations at a 324-unit multifamily community on Long Island. This role is designed for a proven operator who can take ownership of maintenance performance, implement structure, and uphold high standards across both physical operations and resident experience. You will be trusted to lead, problem-solve, and execute without micromanagement.  What You’ll Be Responsible For Lead all day-to-day maintenance operations across a fully occupied residential community Take a hands-on role in diagnosing and resolving complex maintenance issues Manage and prioritise work orders and ticket flow, ensuring requests are addressed promptly, thoroughly, and professionally Maintain clear, consistent documentation and communication across all service activity Oversee and actively participate in apartment turnovers, ensuring speed, quality, and consistency Establish and maintain preventative maintenance systems and inspection routines Coordinate vendors and hold them accountable for quality, safety, and timely completion Maintain organisation and control of tools, equipment, and inventory Identify operational gaps proactively and implement solutions independently Serve as a visible and professional point of contact for residents when needed Ensure all resident interactions reflect a high standard of service, respect, and accountability Handle service issues with a problem-solving mindset, maintaining composure in a live residential environment  Team & Environment You will lead a lean, efficient team, which may include: Work order/ticket coordinator Labourer/maintenance support This role requires someone comfortable wearing multiple hats, working in the field daily while maintaining oversight of operational systems and communication flow.  What We’re Looking For 10+ years of experience in multifamily maintenance, construction, or building operations Strong, hands-on expertise in:  Plumbing Carpentry General building systems and repairs Demonstrated experience managing work order systems and service request workflows Proven ability to communicate effectively with both residents and internal teams Ability to prioritise, troubleshoot, and execute independently in a fast-paced, occupied environment  Who You Are You take ownership and stay ahead of problems You are structured and organised, especially in managing tickets and follow-through You maintain clear, professional communication, even under pressure You lead by example and are comfortable working in the field alongside your team You hold high standards for workmanship and service quality  What Success Looks Like (First 90 Days) Work order backlog stabilised; response and resolution times improved Clear structure implemented around ticket tracking, communication, and follow-up Turnover process becomes more efficient, consistent, and quality-driven Resident service experience becomes more predictable, professional, and well-communicated Preventative maintenance gaps identified and addressed Why This Role Stands Out This is an opportunity for an experienced superintendent who wants: Real responsibility and autonomy A role where both operational performance and resident experience are equally valued The ability to implement structure and make a measurable impact in a lean operation Candidates outside Long Island are welcome to apply if they can reliably meet the demands of the role.