Lead Technician Murray

About the JobLocation: Murray, KentuckyShift available: 35+ hours per week. Days required to work: Monday, Tuesday, Wednesday, Thursday, and Friday.What does the role entail? Greeting customers, diagnosing devices quickly but thoroughly, over-communicate with customers on firm prices, getting approvals, fixing PCs, iPhones, Samsung Galaxy, Nexus phones and tablets, iPads, and other devices.Main people requirements: Must be well-spoken, articulate, personable, honest, responsible, on time, caring, able to handle a fast-paced, busy environment, and have a strong work ethic. Must follow the "customer is always right" motto and create a positive customer experience on the phone and in person. If you do not possess a can-do, cheerful, customer-friendly mentality, please look for another job.Main tech requirements: Must have experience with replacing screens on iPhones and iPads. It's a plus if you have experience replacing screens on Samsung Galaxy, Nexus and other phones/devices. If not, we will train you on this. Must have experience with removing viruses, replacing PC hardware parts (i.e. keyboard, hard drive, LCD screens, power jacks), and be a keen, quick computer diagnose in pinpointing exactly what the computer issue is without any doubts.Main experience requirements: Must have working experience in computer/phone repairs and also have customer service experience within such roles. Previous experience at similar companies, or big box companies is a plus.