File Review Specialist (Admissions Credential Representative Lead), Admissions Operations

ADMISSIONS OPERATIONS (BL-OPER-IUBLA)The Office of Enrollment Management (OEM) at Indiana University (IU) Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, across the nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience from first contact through graduation. Through its units Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington's tradition of academic excellence and public service.The Office of Admissions Operations (OPER) provides strategic and technical support for recruitment, marketing, and admissions processing. The team manages systems and business processes to ensure efficient operations and high-quality service for prospective and current students.Department-Specific ResponsibilitiesServes as an information specialist and area expert to students, potential students, staff, faculty, and external agencies either online, by telephone or in person.Provides evaluation expertise during the investigation of complaints, challenges, and requests for review from Deans, Department Heads and individual students regarding the application and credentials evaluation process.Provides preliminary information on matters related to financial aid, scholarship eligibility, housing, orientation, student accounts, and other university related policies, procedures, and programs.Assists staff in answering questions regarding policies and procedures for application review and credit transfer articulation.Investigates and resolves problems, complaints, or discrepancies.Provides direct in-person, telephone, and email services to clients and especially for clients who require complex services.Represents the Office of Admissions at outreach events both on and off campus.Interprets and utilizes current and historical information from the Student Information System (SIS), OnBase, customer relations management (CRM), and Parchment.Conducts first round review of the application file before a determination is sent to the applicant and validates information and decision for accuracy.Interprets the courses and grades required for admission and counsels students on admission decisions and the articulation of transfer coursework, and recommends admission decisions.General ResponsibilitiesDirects, manages, and monitors the business process design and workflow for the credentials analyst processing staff. Services include the processing and recording of transcripts and grades, evaluation and determination of residency classifications, maintenance of documentation and the knowledge base, and communications with students and the public.Ensures prompt, accurate, and efficient individual services to students, faculty, and staff and that operational practices are integrated into the processing cycles of other university departments whose services and operations include related and dependent activities.Provides general direction for staff, allocates resources, performs performance evaluations, determines the sequence of events, and generally manages the workflow, services, and timelines for the operations ensuring that workflow is responsive and integrated into the overall departmental goals and timetables.Trains new and continuing staff regarding the evaluation and procedures of high school and college transcripts and credit transfer articulation database functions.Represents the department and serves as a content expert on credentials analysis, residency rules, admission application flow and business processes for both current operations as well as modifications and revisions to policy, procedures and/or software. Represents the admissions function in determining the best resolution, gathering information, consulting with stakeholders, and admitting or denying admission to students based on the analysis.Analyzes individual situations on a case-by-case basis, administering and interpreting university policy, and exercising professional judgment on the more problematic or unique situations regarding credit articulations and/or residency rules.Provides guidance and direction to staff regarding policies and procedures; ensures proper processing of admissions credentials; serves as a resource on problems or issues; and responds to information requests and inquiries.Contributes to the development of new university policies and procedures relative to articulation and transfer agreements, course equivalencies, and residency interpretations.Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.EDUCATIONRequiredHigh school diploma or equivalent (such as HSED or GED).RequiredWORK EXPERIENCE4 years of office or related experience.PreferredExperience working with complex data and/or records services in a team environment.SkillsRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrates time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast-paced, dynamic environment.Highly thorough and dependable.Possesses a high degree of initiative.Ability to build strong customer relationships.Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.The person in this position will need to attend in-person events for student outreach functions, staff retreats, and other university events as required in Bloomington, Indinan.This is a fully remote position. However, this is subject to change in the future based on university policy and business needs.For full-time staff employees, Indiana University offers a wide array of benefits including:Comprehensive medical and dental insuranceHealth savings account with generous IU contributionsHealthcare and dependent care flexible spending accountsBasic group life insurance paid by IUVoluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insuranceBase retirement plan with generous IU contributions, subject to vestingVoluntary supplemental retirement plan optionsTuition subsidy for employees and family members taking IU courses10 paid holidays plus a paid winter break each yearGenerous paid time off plansPaid leave for new parents and IU-sponsored volunteer eventsEmployee assistance program (EAP)Learn more about our benefits by reviewing the IU Benefit Programs Brochure.Career Level: MasteryFLSA: NonexemptJob Function: Student ServicesJob Family: Admissions & RecruitmentClick here to learn more about Indiana University's Job Framework.This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Request SupportTelephone: 812-856-1234