VMWare Engineer
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Job Description:This team will support VMWare, Nutanix, AVS (Azure VMWare Solutions) and NetApp related requests.Qualifications:6+ Years of experience in VMWare.Must have a VMWare Certified (6.x or higher).Candidate must have VMWare work experience in implementation and customer interaction.At least 1 year or more experience on Nutanix.Nutanix certification will be an added advantage but is not mandatory.Should have knowledge on Azure NetApp files storage.Responsibilities:Will be training, mentoring & guiding CSS frontline support engineers in triaging, scoping, troubleshooting tickets.Will create AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning, etc.Will guide and handle Fortune 500 customer interactions.Will facilitate VMware Tier 3 engagement and ensure the right amount of troubleshooting is conducted at Tier 1 level before engaging VMware external Support.Will closely collaborate with Internal technical teams to troubleshoot customer cases.Able to answer 'How do I' tickets at Tier 1 level.Will provide constant feedback to AVS Engineering on improvements and automations.
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