Wholesale Operations Associate

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.The Wholesale Operations Associate is responsible for coordinating and maintaining the VA order process for the sales team including processing e-mail correspondence, faxes, data entry and maintenance of files in FileMaker.ResponsibilitiesPartner with Territory Account Manager to bring VA referrals to order complete, including VA quotes and reviewing and processing VA purchase ordersConduct clinic outreach for missing referral informationProcess all order related paperwork in a timely and accurate manner ensuring service levels are metEnsure paperwork meets VA requirements and standardsProvide timely follow up and excellent customer service to Veterans, VA clinicians, Prosthetics Officers and internal team membersEnsure regulatory requirements such as HIPPA are followedServe a point of contact between Tactile Medical and the VA Medical Centers across the countrySupport all Tactile VA programs including purchase pricing, Flexitouch trial program and all pilot programsEducate the VA Purchasing Departments (Prosthetics and Contracting) on Tactile Medical products, part numbers, order process and pricingAct as the subject matter expert on VA business and be the point of contact for the VA purchasing process and requirementsReview, respond and process all electronic communicationsMonitor and distribute VA ReportingPerform all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAAOther duties as assignedQualificationsEducation & ExperienceRequiredBachelor’s Degree or equivalent work experience2+ years of experience in customer service or a patient-oriented environmentPreferredVeteran or experience working or helping in the Veteran communitySocial work or Clinical backgroundPrevious experience working with FilemakerKnowledge & SkillsStrong customer service skillsAbility to successfully work independently and with minimal face to face social interactionStrong sense of urgency and teamworkDemonstrated ability to be organized, detail-oriented with the ability to manage your time diligentlyProven ability to multi-task, prioritize and meet required deadlinesStrong aptitude for learning systems and understanding processes quicklyStrong data entry skillsProficiency with Microsoft Word, Excel, Teams and OutlookThrive in a fast-paced, continuously changing environment by balancing multiple deadline driven prioritiesOperate as a strong team player with a high degree of flexibilityProblem solve and share best practiceExhibit excellent grammar, verbal and written communication skillsOur total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.US Pay Range$20.77 - $27.26 USDTo learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/