Records Associate

Job DescriptionRecords AssociatePosition OverviewOpensity Solutions is seeking a detail-oriented, client-focused Records professional to support records and information governance operations for an AmLaw 100 client in Milwaukee. This role is responsible for the lifecycle management of physical records, including creation, classification, circulation, storage, digitization, and disposition, in accordance with the Firm's retention policies and IG best practices.Core Responsibilities:Communicate effectively with attorneys, legal assistants, and administrative staff regarding records requests, timelines, and policiesMaintain accurate records within the firm's Records Management System (RMS), including file creation, indexing, tracking, and status updatesCoordinate the circulation, retrieval, and return of physical and electronic records, ensuring chain-of-custody and timely deliverySupport Records-related activities for office moves, consolidations, and renovationsConduct first-level review and categorization of records (physical and electronic) to support retention, transfer, digitization, and disposition decisionsManage sensitive physical assets, including IP originals and document vault materials, in accordance with firm protocolsPrepare files for offsite storage, transfer, or scanning, including file culling, labeling, and inventory validationPerform inventory audits of physical onsite records, reconciling discrepancies and updating RMS data accordinglyCoordinate secure shredding services and maintain destruction logsSupport the Firm's IG policy around file transfer activities, including compiling inventories, staging records for attorney/client review, and preparing shipmentsConduct quality control reviews of digitized document sets ensuring quality and consistencyEnsure compliance with firm retention policies, legal holds, and IG protocolsQualifications & RequirementsHigh School Diploma or GED required; Associate's or Bachelor's degree preferred1–2 years of records, file room, or scanning/imaging experience (law firm preferred)Technical SkillsExperience with Microsoft Office Suite required, specifically Microsoft ExcelExperience with legal Records Management Systems preferred, but not required such as:FileTrailiManage Records ManagerOpenText / FileSurfLegalKeyNetDocumentsiCompli or similar RMS platformsCore CompetenciesStrong written and verbal communication skills (client-facing environment)High attention to detail and data accuracyAbility to manage multiple priorities in a deadline-driven environmentSolid organizational and problem-solving skillsUnderstanding of records lifecycle management and retention principles preferredPhysical RequirementsAbility to lift and move materials up to 40 lbsAbility to transport files using carts (up to 75 lbs capacity)Ability to stand, walk, bend, or sit for extended periodsCompensationThe compensation range for this role is $19.00 – $21.00 per hour, depending on experience, qualifications, and role level.