Scheduler

Who we are:HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.Our employees are the most important asset and the backbone of HERMLE USA! Without the people in our organization we would sell nothing but machines and wouldn't be able to satisfy and even exceed our customer's expectations.We are always looking for committed team members with the necessary drive and integrity to provide world class service to our customers. Respect is the foundation of a united workforce and therefore we value open, professional and friendly communication internally as well as with our customers and partners worldwide!What we are looking for:Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, "what else can I do?", a real team player who provides – and values – honest improvement-oriented feedback. We need people that take accountability for their actions and pride in their work.Responsibilities:Coordinate and manage daily schedules for Field Service Engineers, ensuring efficient routing and timely service deliverySchedule service calls, maintenance visits, and installations based on technician availability, location and customer needs/Serve as primary point of contact for customers via phone and email, answering general scheduling questions and providing service updatesEnter and maintain accurate service data, customer information and scheduling details within company systemsMonitor schedules and adjust as needed to accommodate urgent service requests, cancellations or schedule changesCommunicate effectively with Field Service Engineers regarding schedule updates, job details and customer requirementsMaintain strong attention to detail to ensure accuracy in scheduling, data entry and documentationPerforms other duties and responsibilities as requestedRequirements:High School Diploma or equivalent requiredStrong organizational and time management skills with the ability to manage multiple prioritiesHigh attention to detail and accuracyProficiency with computers and Microsoft OfficeProfessional Interaction with customers and phone communication is a mustOffice-based position with frequent phone and computer use