Customer Service Representative

Customer Service Representative Location: LittleRock AR | Onsite (M-F)Contract: 9 months Locals Preferred for OnsiteJob Description:A Customer Service Representative (CSR) is responsible for assisting customers by addressing inquiries, resolving issues and providing information about products or services to ensure customer satisfaction.Key ResponsibilitiesMaintain accurate customer records and documentationEscalate complex issues to the appropriate departmentProvide product and service information to customersFollow up with customers to ensure issue resolutionMaintain a professional and positive attitude during interactionsRequired SkillsExcellent verbal and written communication skillsStrong problem-solving and interpersonal abilitiesBasic computer and data entry skillsAbility to handle multiple tasks and work under pressureCustomer-focused approach with patience and empathyQualificationsHigh school diploma or equivalent (Bachelor’s degree preferred for some roles)Previous customer service or call center experience preferredBasic knowledge of Microsoft Office and customer support tools