Customer Service Representative (CSR)

Customer Service RepresentativeLocation: Austin, TXEmployment Type: Full-TimeAbout The PositionWe are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.Key ResponsibilitiesGreet customers and provide accurate, friendly assistance in person or over the phone Answer questions about products, services, policies, and account information Help resolve customer concerns and escalate issues when needed Process transactions, orders, payments, or account updates (based on company needs) Maintain a clean, organized workspace and uphold company service standards Document customer interactions in the CRM or system accurately Support team members with daily tasks, administrative duties, and customer follow-up Contribute to meeting service goals, quality standards, and team performance metrics QualificationsStrong verbal communication and interpersonal skills Friendly, patient, and professional demeanor Ability to handle customer concerns with problem-solving and empathy Basic computer and data-entry skills Strong time-management and reliability — consistent attendance is essential Prior customer service, retail, call center, or hospitality experience is preferred but not required Ability to work a full-time schedule (40 hours per week) What We OfferCompetitive pay + bonus structure (if applicable) Comprehensive training to set you up for success Opportunities for advancement into senior roles Supportive, team-oriented environment Who Thrives In This RoleThis position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.Skills: problem-solving skills,basic,customer,crm software,communication,computer proficiency,basic computer proficiency,organization,collaborative teamwork,teamwork,email,technology navigation,customer service,troubleshooting,interpersonal skills,persuasion,organizational skills,team collaboration,sales orientation,customer relationship management,sales,relationship-building,problem solving,email communication,time management,organizing operations,persuasive conversation,problem-solving,customer relationship management (crm),technical troubleshooting,basic computer skills,collaboration,persuasive conversations,solution-oriented demeanor,crm proficiency,tech-savvy,customer interaction,active listening,relationship building,customer service skills,computer skills,calm demeanor,listening,product knowledge,listening skills,ownership,customer engagement,adaptability,sales skills,crm navigation,communication skills,excellent communication skills,tech-savviness,crm systems