Alternative Dispute Resolution Paralegal

About the CompanyFounded over 40 years ago, a global leader in alternative dispute resolution (ADR) provides efficient and impartial solutions for business and legal conflicts. With hundreds of experienced professionals and locations nationwide, the organization delivers exceptional client service, advanced technology, and flexible in-person, virtual, and hybrid options.Job SummaryWe are seeking an experienced, highly organized Alternative Dispute Resolution Paralegal for a full-time role in Chicago, Illinois. This position supports the administration of arbitration and mediation matters and is responsible for managing cases from inception through close.The ideal candidate has strong case management, legal support, or paralegal experience and is comfortable working in a fast-paced professional environment with significant client interaction. This role offers the opportunity to work on large, complex matters while supporting arbitration and mediation proceedings.Why This Is a Great OpportunityStrong promotion-from-within culture with clear growth potentialHigh client visibility and frequent interaction with clients, attorneys, and judgesOpportunity to manage large, complex cases from beginning to endExclusive focus on arbitration and mediation mattersExcellent work/life balance in a professional, stable environmentKey ResponsibilitiesManage arbitration and mediation cases from opening through final resolution and closeServe as a primary point of contact for clients, attorneys, arbitrators, mediators, judges, and other partiesCoordinate and schedule hearings, conferences, mediations, and other case-related eventsMaintain accurate case files, calendars, deadlines, and case activity updatesPrepare, organize, and distribute case-related documents, correspondence, and materialsTrack case milestones and ensure timely communication and follow-up with all partiesSupport judges with scheduling, materials, and administrative coordination throughout the life of the caseRespond to inquiries professionally and provide a high level of client serviceFollow internal procedures, case management protocols, and administrative requirementsAssist with final case closing and administrative wrap-up once matters are resolvedRequired Qualifications4+ years of experience in paralegal, case management, legal support, litigation support, or ADR administrationExperience managing cases from inception through closing or resolutionStrong organizational and time management skillsAbility to manage multiple active matters and deadlines simultaneouslyExcellent written and verbal communication skillsStrong interpersonal skills and ability to work directly with clients and external stakeholdersHigh attention to detail and strong follow-throughProficiency with Microsoft Office and case management or database systemsPreferred QualificationsPrior experience in arbitration, mediation, legal services, or litigation supportExperience supporting complex matters involving multiple parties and deadlinesDisclaimer:This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients.