Director of IT Infrastructure

About the OpportunityA well-established, multi-site consumer services organization with over 2,000 locations nationwide is seeking a Director of IT Infrastructure to lead and scale its infrastructure and systems engineering function. This is a leadership role at the center of a meaningful technology evolution—one where the right person will define how the environment is built, supported, and improved going forward.The organization operates at significant scale across physical locations, which creates a genuinely complex infrastructure challenge: consistency, reliability, and speed of support across a highly distributed footprint. The Director will own that challenge and have the authority to drive real change.What You’ll Be DoingThis is not a purely technical role—it’s a leadership position that requires both infrastructure depth and operational discipline. Day-to-day, you’ll be responsible for:Leading and mentoring a team of approximately 10 systems administrators and engineers, setting priorities, managing workload, and developing talentOwning service delivery across the infrastructure environment—defining SLAs, holding the team to them, and ensuring escalations are handled with urgency and structureServing as the escalation point for critical infrastructure issues—when something goes wrong with SQL Server, networking, or endpoint environments, you’re the person who gets everyone in the room and drives resolutionPartnering closely with engineering teams on infrastructure build-out and technology lifecycle planning—identifying what needs to be improved, replaced, or retiredReviewing processes and metrics with a critical eye—understanding how things are currently done and determining where there’s opportunity to do them differentlySupporting end-user environments across corporate and field locations—including warehouses and distributed sites—in partnership with service desk leadershipDriving infrastructure roadmap conversations and building the case for investment when the environment calls for itUnderstanding the scale implications of changes across 2,000+ locations before they happen—coordinating across departments and building in the right feedback loopsWhat You BringThe right person for this role has a broad, deep infrastructure background and knows how to lead people through complexity without losing sight of execution. Specifically:Proven experience leading infrastructure or systems engineering teams in a distributed, high-volume operational environment—retail, field services, logistics, or similarHands-on background with Microsoft Hyper-V, Microsoft Azure, VPN infrastructure, thin clients, Terminal Services / VDI—you don’t need to be doing it daily, but you need to speak to it crediblyExperience defining and enforcing SLAs, building escalation frameworks, and holding teams accountable to service delivery standardsComfort operating as both a strategic thinker and a grounded operator—someone who can look at process gaps and drive solutions without needing to be told where to lookStrong collaboration skills—this role works closely with engineering, service desk, project management, and field operations teamsExperience navigating scale: understanding what it means when a change touches thousands of endpoints or network devices across hundreds of locationsA track record of growing and retaining technical talent—this team needs a leader, not just a managerThe Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.