AI Deployment Strategist
About Amperos HealthAmperos Health is the leading provider of multi-modal RCM agents empowering healthcare clinics to collect more revenue, faster. Founded in 2023 and backed by Uncork, Neo, Nebular.vc and strategic angels from OpenAI, Stripe, and Twilio, we're on a mission to revamp the bridge between healthcare providers and payers. Our vision is to equip healthcare providers with an AI workforce that reduces administrative burden and accelerates revenue.About the RoleWe’re looking for a Deployment Strategist to lead the deployment of our AI coworkers within our new and existing customers. The ideal candidate thrives at the intersection of working with customers, communicating with senior executives, implementing complex agentic solutions, and coordinating with internal stakeholders (e.g. engineering, product, and more). You will own and drive customer outcomes across pilots, onboarding, and existing relationships, helping clinics achieve ROI and performance requirements with our AI agents.This is a high-visibility role working closely with Product, Engineering, and GTM teams. This position is ideal for someone who can structure ambiguity and lead customers through complex transformations.What You'll DoLead customer calls and manage day-to-day relationshipsCreate and maintain executive-facing deliverables, including agendas, process materials, implementation roadmaps, and performance dashboardsCommunicate directly with C-suite stakeholders (CFOs, COOs, VPs of RCM) to demonstrate financial impact and strategic valueTriage customer needs and collaborate internally with Product and Engineering teams to resolve blockers quicklyBuild and maintain tracking of KPIs to ensure consistent and successful results for customersDrive demos of new products, onboarding, and pilot execution across key customer stakeholdersPartner with Product and Data teams to support customer data readinessDevelop customer-facing artifacts and documentation to support adoption and change managementIdentify operational friction points and continuously improve product delivery processesWhat We’re Looking For2+ years of experience in customer-facing operations (project management, CSM, GTM support, etc.)Strong organizational skills and ability to manage multiple workstreamsProven ability to create executive presentations, process materials, business cases, and light-weight excel calculations (ROI, TCO, etc.)High EQ with an ability to work directly with customersAbility to build trust, communicate clearly, and drive results with customersComfortable working cross-functionally across Product, Engineering, GTM, and executive teamsProficiency in Word, PPT, and Excel (or a similar data management platform)Experience with healthcare and RCM-specific workflows is a plusPerks & BenefitsCompetitive compensationPaid lunch, dinner, coffee, snacksIn-person culture at our cozy Flatiron district office in NYC, with work from home on FridaysFlexible hours and time offAI subscriptions of your choice coveredHealth, dental, and vision insurance401(k) with matching contributionOur ValuesLead with Empathy – Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.Humbly Ambitious – We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.Radical Agency – Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.