Customer Success Manager

About GoodTime GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can't—automating every type of interview, from multi‐day panels across time zones to high‐volume hiring events, with unmatched speed and precision.Culture of Entrepreneurship Our culture is built on three pillars: autonomy, accountability, and collaboration. As a teammate at GoodTime, you will rely on and embody these traits, own your role, and balance autonomy with company alignment.You might be a good fit for GoodTime if you: Win as a teamChallenge the status quoCan make a path forward even in ambiguous situationsAre humble, able to admit mistakes and fail fastHave a bias for action and move quicklyAre bored without a hard problem to solveEnjoy seeing your hard work make real impactThe Role We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid‐Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of.Our ideal candidate is an expert at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customers' processes and challenges in order to influence their workflows.Travel 10%What Success Looks Like Build strong executive‐level relationships to increase product adoption and customer sentiment, as well as drive retentionAnalyze customer product usage data to recommend features, settings, or modules that will enhance the customer experienceProactively build customer strategies and success playbooks and monitor resultsMaintain an expert level understanding of the GoodTime product suite (technical and workflow) and TA industry to identify new opportunitiesWork cross‐functionally to deliver an incredible customer experienceAbout You 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions3+ years of experience conducting QBRsSuperior communication, presentation, and interpersonal skillsSelf‐motivated individual that thrives in a dynamic, fast‐paced, small team environment that is capable and willing to wear multiple hatsSomeone who finds solutions to problems without being given all the answersAbility to effectively partner cross‐functionally with engineering, product, sales, marketing, etc.Recruiting, ATS and/or HR Technology experience a bonusBachelor's degree or equivalent experienceCommitment to You The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don't expect you to "check" every box here. If you believe in the vision and values at GoodTime, please apply! We're proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic.Benefits/Perks Remote first cultureHealth, Dental, and Short‐term Disability plans, with generous employer contributionFlexible time off8‐week parental leave (including adoption placement)$500 home office reimbursementUp to $500 towards self‐selected learning and developmentPre‐IPO Stock OptionsFully Remote - United States or Canada preferredPlease note: No 3rd Party Agency/Recruiters will be considered.#J-18808-Ljbffr