IT Support/Help Desk - ONSITE

Scope of Services: The Department is looking for a technician to assist the existing Workstation Support Team with troubleshooting computer systems, related software, hardware, printers, Mobile Devices and Audio-Visual equipment. The duties of this position can be broad and will require a technician who is flexible in their abilities, with an aptitude to learn new duties and responsibilities. Responsibilities will include providing Tier 2 support for Microsoft Windows, Office and other various off-the-shelf and department developed applications, with the ability to take ownership of complex issues. Skilled in performing advanced troubleshooting to determine cause of problems and provide solutions. Install, configure, and provide user support for department owned systems, monitoring Service Desk tickets, and resolving tickets assigned. Participate in projects, create documentation, and provide technical training to staff as needed. Provide AV Support for end users using various forms of technology. Coordinate service calls and repairs for warranty and non-warranty items. Provide support for department owned Mobile Devices (iPhones, iPads, Android Phones etc.) including the configuration, deployment, end-user support, updates, maintenance, and sanitization of such devices. Complete other duties as assigned. EDUCATION: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. EXPERIENCE: 1. Have advanced knowledge of Microsoft Operating Systems, Microsoft Office suite including Outlook in a networked environment 2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments 3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes: projection systems, LCD TV systems, wireless presentation devices, video conferencing equipment, and software applications on department owned systems such as Microsoft Teams. 4. Knowledgeable in advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment. 5. Knowledge of the operations, configurations and troubleshooting of various mobile devices (Apple & Android). 6. Skilled at installing and providing technical support for software applications, operating systems, and computer hardware 7. Able to plan, organize, manage and track projects. 8. Skilled in communicating effectively both verbally and in writing. 9. Able to read, understand, and comply with the department's policies. Job Type: Contract Pay: From $10.00 per hour Schedule: 8 hour shift Ability to commute/relocate: Chipley, FL: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: In person