General Manager

GENERAL MANGER Foxtail at the Glenview House – Upscale, High-Volume, Mediterranean RestaurantLocation: 1843 Glenview Rd, Glenview IlCompensation: Highly Competitive Salary + Bonus + Benefits + PTOReports To: OwnershipABOUT USFoxtail at the Glenview House will be a high-volume, full-service, upscale restaurant opening in Glenview early spring 2026. Featuring a strong bar program, Mediterranean cuisine, and a hospitality-driven culture. We are seeking a hands-on, operationally excellent General Manager to lead all front-of-house and operational systems, drive profitability, build leaders, and deliver exceptional guest experiences.This is a true General Manager role — not just running shifts — but owning the business day-to-day.POSITION SUMMARYThe General Manager is fully responsible for restaurant performance, including:Financial results & P&L ownershipGuest experience & service standardsStaff leadership, training, and cultureSystems, processes, and accountabilityCost controls, labor management, and COGSEvent execution & coordination with sales/events teamYou will lead multiple managers and departments, set standards, enforce systems, and build a high-performance hospitality culture.KEY RESPONSIBILITIES OPERATIONS & SERVICE EXCELLENCEOwn all daily restaurant operations (FOH, bar, and floor flow)Maintain and enforce service standards, hospitality, and cleanlinessEnsure consistent execution during high-volume service and eventsOversee floor management, guest recovery, and VIP experienceEnsure all opening/closing procedures, checklists, and sidework are executeFINANCIAL & BUSINESS PERFORMANCEFull P&L responsibilityControl and optimize:Labor costBar & beverage COGSFood COGS (with Chef)Operating expensesAnalyze weekly sales, trends, and opportunitiesBuild schedules aligned to business levels and labor targetsOversee inventory systems, audits, and vendor accountabilityWork with ownership/DO on budgets, forecasting, and growth strategy LEADERSHIP & TEAM DEVELOPMENTHire, train, develop, and lead:ManagersSupervisorsFOH teamBuild a bench of future leadersRun manager meetings, floor meetings, and performance reviewsEnforce accountability while building positive cultureCoach, train, and develop managers — not just staffOversee onboarding, training systems, and performance standards PEOPLE, HR & CULTUREEnsure compliance with all labor laws, handbook policies, and HR standardsManage:DisciplineWrite-upsTerminationsPerformance improvement plansMaintain a professional, respectful, high-standards cultureOwn staff morale, retention, and engagement EVENTS & LARGE PARTY OPERATIONSPartner with Events Manager / Sales Team to:Ensure flawless execution of private eventsAlign staffing, service plans, and timelinesMaintain service standards for high-revenue eventsOversee BEO execution, staffing plans, and event flow SYSTEMS & PROCESS IMPROVEMENTBuild and enforce:ChecklistsSOPsTraining systemsAccountability systemsContinuously improve efficiency, execution, and profitabilityCreate structure that allows the business to scaleKnowing TOAST POS, TOAST PAYROLL, RESY, TRIPLE SEAT AND 7SHIFTS A PLUS WHAT WE’RE LOOKING FORREQUIRED EXPERIENCE:5+ years as a General Manager or Senior Restaurant OperatorExperience in:High-volume full-service restaurantsBar-driven concepts and/or event venuesManaging managersOwning financial performanceIDEAL CANDIDATE IS:A true operator, not just a floor managerAn operator who is comfortable working with ownership on a daily basisPast NRO’s a PlusHighly organized, structured, and systems-drivenFinancially literate (understands P&L, labor, COGS)Strong leader who builds culture and accountabilityCalm under pressure and excellent in high-volume environmentsHands-on, visible, and respected by the teamObsessed with guest experience and hospitality standardsCOMPENSATION & BENEFITSCompetitive salary (based on experience)Performance-based bonus programPTOHealth benefits Growth opportunity within a growing restaurant group