UKG Administrator

Job Title: Software Platform DeveloperLocation:St Paul, MN (1 day onsite/ 4 days remote)Working Hours: 20 hrs/ weekDuration: 9 months Scope of ServicesIt is the intent of this document to outline a general description of the Scope of Services, the extent of services required, the relationship of this Scope of Services to other work and the agencies or other parties that will interact with the Supplier. The contents of this document are considered representative of the Scope of Services but are by no means conclusive.The UKG Administrator will assist with the day-to-day administration, support, and optimization of the UKG Telestaff and Workforce Management (WFM) modules. This role involves managing user accounts, configuring time and attendance systems (Pay Policies, Employment Terms, Work Codes, Hiring Rules, etc.), ensuring data integrity, resolving system issues, and delivering user training.Vendors submitting candidates for this role are expected to conduct appropriate pre-screening to verify that applicants possess demonstrable, hands-on experience with UKG Telestaff and Workforce Management (WFM) modules. Vendors should ensure that candidates can discuss their direct involvement in system configuration, administration, troubleshooting, and end-user support.Candidates selected for an interview will be required to demonstrate competency through real-world, scenario-based questions related to UKG Telestaff (staffing) and WFM (pay policy) administration to validate their hands-on experience with the software.Potential Assignments are:• Administer and configure UKG Telestaff and WFM modules to meet the organization's needs.• Maintain the user access, security roles, and workflows.• Ensure data security by managing user access and system permissions according to best practices and organizational policies.• Oversee the system integrates properly with other internal HR and payroll systems.• Assist with manual data imports, exports, and updates between UKG and other systems.• Provide technical support and troubleshooting assistance to end users.• Escalate issues to the UKG support team when necessary and ensure timely resolution.• Create and generate customized reports (time and attendance, payroll, compliance, etc.).• Assist in audits and maintain compliance with labor laws, company policies, and internal controls.• Work with City teams to recommend system improvements and upgrades.• Lead implementation of UKG product updates, new features, and best practices.• Test system upgrades and new features to ensure functionality and alignment with business needs.• Conduct training sessions for new and existing employees.• Provide knowledge transfer including proper documentation to City key personnel.Work Environment:• Mixture of office setting at primary location (1 day/week) and remote work.• Up to 20 hours per week for the duration of the services