Triage CMA

Job: Phone Triage CMALocation: LawrencevillePay: $20-$23/hour (depending on experience)Schedule: Full-Time, Monday-Friday, start as early as 7:30am. Will be in-office for the first 30-60 days for training, then switch to WFH.Employment type: Contract-hire ExecuSource has partnered with a large Urology group, and we are assisting them on a search for a Certified Medical Assistant (CMA) - Phone Triage to join their team! This is a 90-day contract-to-hire opportunity with your home clinic being in Lawrenceville. Candidates will be in office for the first 30-60 days for training then will work from home! The Certified Medical Assistant - Phone Triage will play a critical role in patient care by providing high-quality triage services over the phone. The ideal candidate will be nationally certified, have prior phone triage experience, and be confident handling clinical calls with accuracy, empathy, and professionalism.What you get to do:-Perform 100% phone triage for incoming clinical calls, addressing patient symptoms, concerns, and questions.Accurately document patient interactions in the EMR and relay information to providers as appropriate.Provide patients with clinical advice and direction based on physician protocols and standing orders.Schedule appointments and relay preparation instructions as needed.Coordinate care by communicating with physicians, nurses, and front office staff.-Handle prescription refill requests and pre-visit paperwork when applicable.Adhere to HIPAA and OSHA standards to protect patient confidentiality and ensure safety.Deliver professional, courteous, and efficient support to all patients and team members.What you need to succeed:National MA certification (AAMA, NCCT, NHA, or AMT required)Minimum of 1 year of recent phone triage experience preferredHigh School Diploma or GEDExcellent verbal communication and critical thinking skillsProficient in using EMR systems and comfortable multitasking in a fast-paced environmentStrong organizational, follow-through, and documentation skillsExperience in a Urology setting is also preferredHC123