Customer Service Rep

Job TypeFull-timeDescriptionFront Desk ReceptionistJoin our dedicated healthcare team as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring the smooth operation of our front office. This position offers an opportunity to work in a supportive environment committed to patient care and community health.Key Responsibilities:- Greet patients and visitors in a professional, friendly, and hospitable manner, creating a welcoming environment.- Perform a variety of clerical duties related to daily front office operations, including updating and organizing patient information in charts.- Respond promptly and courteously to inquiries and requests from patients, caregivers, and staff.- Answer multiline telephones efficiently and professionally, directing calls as appropriate.- Maintain appointment scheduling through the Electronic Practice Management (EPM) system, ensuring accuracy and timeliness.- Assist with administrative tasks related to patient records, data entry, and other front desk responsibilities as needed.Skills and Qualifications:- High school diploma or equivalent required; additional administrative or healthcare-related training preferred.- Proven experience in a customer service or front desk role, preferably in a healthcare setting.- Excellent communication skills, both verbal and written, with a clear and professional demeanor.- Strong organizational skills and attention to detail.- Ability to handle multiple tasks efficiently and remain calm under pressure.- Proficiency in using multi-line phone systems and electronic health record (EHR) or practice management software.- Demonstrated professionalism, confidentiality, and a compassionate attitude toward patients and their families.Employee Benefits:- Vacation Time- Paid Leave- Medical, Dental, Vision, Life- Short-Term & Long-Term Disability- Accident & Critical Insurance- Retirement plan offeredWe foster a collaborative and inclusive work environment that values growth, continuous learning, and community impact. Join us and contribute to providing quality healthcare services while advancing your career in a supportive setting.Salary Description$16.25-$22.75 hrly, $33,800-$47320 Annually