Client Service Specialist

Client Service Specialist Job Category: Client Services Requisition Number: CLIEN008386 Location: Worcester, MA 01603, USA Description Essential Job FunctionsResponds to orders, general client inquiries, invoice questions and client complaints. Resolves issues with orders, delivery dates or service. Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. Other Skills/AbilitiesClient Service skills Quality Focus Problem Solving Freight Forwarding Knowledge Documentation Skills Listening Resolving Conflict Ability to Multi-task Physical RequirementsJob may require extended sitting or standing, use of standard office equipment. Education & ExperienceHigh School Diploma or GED 0-2 years experience as assembly line lead Certifications and LicensesProfessional certification may be required in some areas. Massachusetts required disclosure: Salary range for this position is between USD 18.14 - 27.85 hourly. Why Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Potential to earn a strong commission based on your sales ability Come join the leader in logistics and take your career in the right direction. Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. Company benefits are contingent upon meeting eligibility requirements and plan conditions. We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.