Front Desk Night Audit

Hotel front desk daily duties typically include:* Guest Check-In & Check-Out: Registering guests, issuing room keys, and processing departures.* Reservations Management: Handling bookings, cancellations, and updates in the system.* Customer Service: Answering questions, providing information about hotel services and local attractions.* Handling Payments: Processing room charges, deposits, and resolving billing inquiries.* Phone & Communication: Answering calls, taking messages, and coordinating with other departments (housekeeping, maintenance).* Problem Resolution: Addressing guest concerns and escalating issues when necessary.* Maintaining Records: Updating guest information and ensuring accurate documentation